Customer Services Consultant

Messenger-Services; Christchurch; On-site; NZD 55,000 - 73,000; Full time

Job summary

SUB60, the leading time-sensitive courier division, is seeking a Customer Services Consultant in Christchurch. You will handle inbound calls, emails, and follow-ups to ensure fast, accurate responses for time-sensitive customers.

Join a dynamic team within MSL CHCH Admin, offering a full-time schedule from 7.30am to 5.30pm and a culture that values customer-first service and collaborative problem solving.

Qualifications

• Experience delivering high-quality customer service.
• Strong verbal and written communication skills.
• Ability to think on your feet and prioritise tasks.

Responsibilities

• Handle inbound calls and emails with a focus on timely resolution.
• Provide accurate information and follow-up support to customers.
• Maintain records and coordinate with stakeholders to meet needs.
• Support 24/5 service delivery requirements as needed.

Skills

Customer service

Communication

Problem solving

Team player

Multi-tasking

Job description

Career Opportunities: Customer Services Consultant (17210)

Requisition ID17210-Posted12/10/2026-Messenger Services-MSL CHCH Admin-Christchurch-Christchurch-Permanent Full Time-Call Centre/ Customer service-New Zealand-Canterbury-Christchurch City

Are you confident, friendly, fast thinking, an excellent communicator and keen to work for a company where no 2 days are the same? Then look no further.

About SUB60

SUB60 was formed in 1982 and is the largest nationwide time sensitive courier company in New Zealand. Based in three main centres, Auckland, Wellington, and Christchurch.

Also, the largest and leading division of MSL (Messenger Services Limited). The MSL team are a subsidiary of Freightways, one of New Zealand’s leading organisations.

Members of the MSL team are leading experts in creating logistical outcomes that were never thought possible and constantly impress our awesome customers. Why and how do we achieve this?

Our people are valued, dynamic and relentless when it comes to helping customers become leaders in their own industries. We are looking for a dynamic individual to join our team as a Customer Services Consultant

This role delivers a customer experience where no request is unrealistic. Answering inbound calls, and on occasion making necessary follow up outbound calls, combined with daily emails and administrative tasks. Ensuring our customers, stake holders and contractors receive consistent, efficient service and support 24/5?

You will thrive on providing the best customer experience, be highly motivated, think outside the box and have great communication skills.

Due to our on-going growth. We have an exciting opportunity for an experienced Customer Service consultant, within our Christchurch Customer Services team. With a passion for people, making a difference for our time-sensitive customers’ needs through exceptional customer service.

The successful candidate will possess the following attributes and competencies:

• An unfaltering customer-first focus with a passion for delivering service excellence
• A lateral thinker who can look outside the box to find solutions
• Some geographical knowledge of Christchurch and main towns or cities across New Zealand
• Dynamic in the way you approach a task
• A positive team player that has a strong desire to be part of a high performing team
• A future leader with the ability to motivate and inspire people

This is a full-time 42.5 hour week role between 7.30am – 5.30pm Monday to Friday. An immediate start desirable.

We are proud to be recognized as one of New Zealand’s Employers of Choice. When asking our team what they like best about being part of the MSL team, they will tell you it is our people and our culture.

With our values are at the heart of everything we do, we are committed to creating opportunities and new possibilities for our employees. So, and be part of a culture where we embrace equal opportunities and promote wellbeing, diversity, and inclusion.