Duty Manager New World Te Rapa

Foodstuffs North Island; Hamilton; On-site; NZD 50,000 - 70,000; Full time

Job summary

New World Te Rapa is seeking a proactive Duty Manager to lead a busy supermarket team. You will oversee daily operations, coach staff, and ensure outstanding customer service while maintaining high merchandising and safety standards.

The role requires proven supervisory experience, strong communication, and a hands-on approach. A current driver's licence and Liquor Licence eligibility are preferred. Permanent full-time opportunities exist.

Qualifications

• Supervisory or leadership experience is essential.
• Strong customer-focused attitude and excellent communication.

Responsibilities

• Overseeing daily store operations and ensuring smooth running.
• Leading, motivating and supporting the team on duty.
• Delivering exceptional customer service and great shopping experience.
• Maintaining high standards of merchandising, presentation, pricing and stock control.
• Monitoring checkout operations and ensuring prompt, friendly service.
• Supporting all departments and collaborating with Department Managers.
• Ensuring health, safety and food safety standards are maintained.
• Handling customer enquiries, feedback and complaints professionally.
• Overseeing store security and completing end-of-day closing procedures.

Skills

Leadership experience

Customer service

Communication skills

Organisational skills

Health and safety knowledge

Retail best practice

Driver's license

Liquor licence ability

Education

General Manager's Certificate

HACCP training

First Aid Certificate

Forklift Licence (F Endorsement)

Management development qualifications

Unit standards 168/167

Tools

POS systems

Job description

New World Te Rapa is looking for an enthusiastic, motivated and hands-on Duty Manager to join our team!

This is an exciting opportunity for someone who thrives in a fast-paced supermarket environment, enjoys leading people and takes pride in ensuring the smooth day-to-day running of a busy store.

What you'll be responsible for:

• Overseeing the daily operations of the store and ensuring everything runs smoothly.
• Leading, motivating and supporting our team while on duty.
• Delivering exceptional customer service and ensuring our customers have a great shopping experience.
• Maintaining high standards of merchandising, presentation, pricing and stock control.
• Monitoring checkout operations and ensuring customers receive prompt and friendly service.
• Supporting all departments and working closely with Department Managers.
• Ensuring health, safety, food safety and compliance standards are consistently maintained.
• Managing customer enquiries, feedback and complaints professionally.
• Overseeing store security and completing end-of-day and closing procedures.

What we're looking for:

• Proven supervisory or leadership experience.
• A strong customer-focused attitude and excellent communication skills.
• Great organisational and time management skills.
• High computer literacy and an understanding of retail best practice.
• Knowledge and experience in health and safety and food safety.
• The ability to lead, motivate and get the best out of a team.
• A hands-on approach and the physical fitness required for a busy supermarket environment.
• A current, valid driver's licence.
• A current Liquor Licence or the ability to obtain one.

Supermarket experience would be an advantage!

Preferred qualifications and experience:

The following qualifications and experience would be advantageous, but are not essential:

• General Managers Certificate.
• HACCP training.
• First Aid Certificate.
• Forklift Licence (F Endorsement).
• Relevant management development or graduate qualifications.
• Relevant unit standards (168 and 167).

Why join New World Te Rapa?

At New World Te Rapa, our people are at the heart of everything we do. We believe in working together, supporting one another and creating an environment where both our team and customers feel valued.

READY TO TAKE THE NEXT STEP?

If you're a confident leader who loves a challenge, enjoys working with people and is passionate about delivering great results, we'd love to hear from you!

Permanent Full Time, Permanent Part Time

Job no: 417201.70637

Closing Date: Thursday, 10 December 2026