Store Operations Lead: Customer Focus & Team Leadership

Foodstuffs North Island; Hamilton; On-site; NZD 50,000 - 70,000; Full time

Job summary

New World Te Rapa is seeking a proactive Duty Manager to lead a busy supermarket team. You will oversee daily operations, coach staff, and ensure outstanding customer service while maintaining high merchandising and safety standards.

The role requires proven supervisory experience, strong communication, and a hands-on approach. A current driver's licence and Liquor Licence eligibility are preferred. Permanent full-time opportunities exist.

Qualifications

• Supervisory or leadership experience is essential.
• Strong customer-focused attitude and excellent communication.

Responsibilities

• Overseeing daily store operations and ensuring smooth running.
• Leading, motivating and supporting the team on duty.
• Delivering exceptional customer service and great shopping experience.
• Maintaining high standards of merchandising, presentation, pricing and stock control.
• Monitoring checkout operations and ensuring prompt, friendly service.
• Supporting all departments and collaborating with Department Managers.
• Ensuring health, safety and food safety standards are maintained.
• Handling customer enquiries, feedback and complaints professionally.
• Overseeing store security and completing end-of-day closing procedures.

Skills

Leadership experience

Customer service

Communication skills

Organisational skills

Health and safety knowledge

Retail best practice

Driver's license

Liquor licence ability

Education

General Manager's Certificate

HACCP training

First Aid Certificate

Forklift Licence (F Endorsement)

Management development qualifications

Unit standards 168/167

Tools

POS systems

Job description

New World Te Rapa is seeking a proactive Duty Manager to lead a busy supermarket team. You will oversee daily operations, coach staff, and ensure outstanding customer service while maintaining high merchandising and safety standards.

The role requires proven supervisory experience, strong communication, and a hands-on approach. A current driver's licence and Liquor Licence eligibility are preferred. Permanent full-time opportunities exist.