Duty Manager - FULL TIME

Foodstuffs North Island; Howick; On-site; NZD 34,000 - 44,000; Full time

Job summary

New World Howick is seeking a capable Duty Manager to oversee daily operations of the Grocery department, storeroom, and other areas in the absence of managers. You will lead displays, manage stock, control expenses, and motivate the team to deliver excellent customer service.

The role emphasizes planning, communication, organisation, and hands-on leadership to achieve high standards. Hours include weekdays and Sundays, with shifts from noon to 9pm, and applicants must have NZ work eligibility.

Qualifications

• Proven experience as a Department/Duty Manager in retail.
• Supervisory leadership and team management.
• Strong planning, organisational and time management skills.
• Ability to motivate a team to achieve results.
• Excellent communication with team and customers.
• Desirable: General Managers' Certificate, Forklift licence, First Aid certificate.

Responsibilities

• Oversee daily operations of the Grocery department, storeroom and other areas in the absence of department managers.
• Manage stock levels, promotional displays, and control expenses.
• Lead, organise and coordinate day-to-day store activities to meet high standards.
• Communicate with department managers to ensure smooth operation.
• Handle customer enquiries and maintain service quality.
• Perform administrative tasks and store close procedures.

Skills

Department/Duty Manager experience

Supervisory experience

Planning & organisational skills

Team motivation

Communication skills

Problem solving

General Managers' Certificate (desir.)

Job description

At New World Howick we have a reputation for delivering exceptional customer service and we have an exciting opportunity for a talented individual to join our team.

We are looking for excellence! In this role you will gain experience similar to running your own business and with the challenge of creating an outstanding team that will deliver growth and customer satisfaction. You will be committed to excellence, setting high standards and displaying strong organisational and communications skills. You will be a role model for others to follow, displaying high presentation standards, honesty and an excellent work ethic.

The Role:

The Duty Manager is responsible for the daily operations of the Grocery department, storeroom and all departments in the absence of department managers. Responsibilities include day-to-day and promotional displays, maintaining manageable stock levels and minimizing out of stocks whilst controlling expenses and motivating the team.

The primary role of the Duty Manager is to plan, lead, communicate, organize and control the day-to-day running of the relevant sections of the store to achieve the highest possible standards.

Key task areas include:

• Regularly and constructively communicate with all department managers to ensure the smooth running of the departments and the store.
• Manage customer enquiries appropriately and timely and ensure effective interactions with customers at all times. Ensuring customer service standards, and quality are met.
• Accurate inwards good receipt and record keeping.
• Product quality and storage rotation.
• Task allocation.
• Undertake necessary administrative functions of the role.
• Carry out store close procedures and security checks.

At New World Howick we have a reputation for delivering exceptional customer service and we have an exciting opportunity for a talented individual to join our team.

We are looking for excellence! In this role you will gain experience similar to running your own business and with the challenge of creating an outstanding team that will deliver growth and customer satisfaction. You will be committed to excellence, setting high standards and displaying strong organisational and communications skills. You will be a role model for others to follow, displaying high presentation standards, honesty and an excellent work ethic.

The Role:

The Duty Manager is responsible for the daily operations of the Grocery department, storeroom and all departments in the absence of department managers. Responsibilities include day-to-day and promotional displays, maintaining manageable stock levels and minimizing out of stocks whilst controlling expenses and motivating the team.

The primary role of the Duty Manager is to plan, lead, communicate, organize and control the day-to-day running of the relevant sections of the store to achieve the highest possible standards.

Key task areas include:

• Regularly and constructively communicate with all department managers to ensure the smooth running of the departments and the store.
• Manage customer enquiries appropriately and timely and ensure effective interactions with customers at all times. Ensuring customer service standards, and quality are met.
• Accurate inwards good receipt and record keeping.
• Product quality and storage rotation.
• Task allocation.
• Managing delivery discrepancies.
• Undertake necessary administrative functions of the role.
• Carry out store close procedures and security checks.

To succeed in this role, you will need to demonstrate:

• Proven experience as a Department/Duty Manager in a similar retail environment.
• Supervisory experience.
• Well-developed planning, organisational and time management skills.
• Proven ability to motivate a team to achieve results while having fun.
• Well-developed relationship builder and problem solver.
• Strong communication skills to effectively engage with team members and customers.
• General Managers' Certificate is desirable.
• Forklift licence is desirable.
• Current First Aid Certificate is desirable.

Hours:

Monday: 12pm to 9pm

Tuesday: 12pm to 9pm

Wednesday: 12pm to 9pm

Thursday: 12pm to 9pm

Sunday: 12pm to 9pm

Please note we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.

Applicants for this position must hold NZ citizenship/residency or the legal right to work in New Zealand