Duty Manager — Hospitality & Store Operations Lead

Thwaites Aluminium Ltd; Southland; On-site; NZD 42,000 - 58,000; Full time

Job summary

Pizza Hut Invercargill is seeking three duty managers to join our fast-paced team. You will assist the store management with recruitment, training and day-to-day operations, including scheduling labour, stock control and ensuring high food quality.

You will supervise staff, drive customer satisfaction and ensure compliance with health and safety standards. A hospitality or business qualification, or at least six months in a fast-food management role, is required.

Qualifications

• Relevant qualification (2 or 3 or higher) in hospitality or business, or a minimum of six months of work experience in any management role, full-time, working in the fast food industry.
• Relevant numerical skills.

Responsibilities

• Assist the store manager/assistant manager with recruitment, training and store management.
• Assist and monitor new staff induction programmes and help them to complete courses within the stipulated time.
• Control day-to-day operations by scheduling labour, ordering food and supplies and developing team members.
• Assist the manager in serving high-quality products to customers and ensure good quality of food and 100% customer satisfaction.
• Maintain records of stock levels and financial transactions.
• Manage Shift Supervisors and Team Members.
• Ensure national and local health and safety codes and company safety and security policies are met.
• Negotiate competitive deals with customers for large orders with approval from the manager and be involved in the marketing of catering for large functions.
• Arrange the purchasing and pricing of goods according to the budget.
• Learn about and analyse P&L results.
• Learning to operate within established guidelines for expenditure and approval authority.
• Ensure complete and timely execution of corporate and local marketing programmes.
• Attend and assist in conducting regular staff meetings.
• Be responsible for shifts under the direct supervision and manage the functioning of the store by assisting the store manager.

Skills

Hospitality management

Recruitment & training

Budgeting & P&L analysis

Staff supervision

Customer service

Education

Relevant qualification in hospitality or business

Six months management experience in fast food

Job description

Pizza Hut Invercargill is seeking three duty managers to join our fast-paced team. You will assist the store management with recruitment, training and day-to-day operations, including scheduling labour, stock control and ensuring high food quality.

You will supervise staff, drive customer satisfaction and ensure compliance with health and safety standards. A hospitality or business qualification, or at least six months in a fast-food management role, is required.