Customer Experience & Partnerships Lead - Non-Network

Powernet; Southland; On-site; NZD 50,000 - 65,000; Full time

Job summary

Pizza Hut Invercargill is seeking three full-time Duty Managers to support store leadership and daily operations. You will assist in recruitment, training and scheduling, ensure food quality and customer satisfaction, and help manage stock and finances.

You will supervise shifts, uphold safety standards, contribute to marketing of large orders, and drive effective team performance through meetings and hands-on leadership.

Qualifications

• Relevant qualification in hospitality or business, or at least six months in a management role.
• Strong numerical skills.
• Good oral and written communication.
• Basic computer literacy.
• Valid driver’s licence – able to drive without supervision.

Responsibilities

• Assist store manager with recruitment, training and store management.
• Assist and monitor staff induction programmes and complete courses on time.
• Schedule labour, order food and supplies, and develop team members.
• Ensure high-quality products and 100% customer satisfaction.
• Maintain stock and financial records.
• Manage Shift Supervisors and Team Members.
• Ensure health and safety compliance and security policies.
• Negotiate deals for large orders with manager approval and assist in catering marketing.
• Handle purchasing and pricing within budget and learn P&L basics.
• Support and execute corporate and local marketing programmes.
• Attend and help run staff meetings.
• Oversee shifts under supervision and support store operations.

Skills

Numerical skills

Communication skills

Computer literacy

Education

Hospitality or Business qualification

Management experience (6 months)

Job description

We are looking for three duty managers at Pizza Hut-Invercargill to work full-time.

Duty managers are expected to work a minimum of 30-35 hours a week on a weekly payroll. Hours are rostered weekly and may include weekend shifts.

Role and Responsibilities – Duty Manager

• 1. Assist the store manager/assistant manager with recruitment, training and store management.
• 2. Assist and monitor new staff induction programmes and help them to complete courses within the stipulated time.
• 3. Control day-to-day operations by scheduling labour, ordering food and supplies and developing team members.
• 4. Assist the manager in serving high-quality products to customers and ensure good quality of food and 100% customer satisfaction.
• 5. Maintain records of stock levels and financial transactions.
• 6. Manage Shift Supervisors and Team Members.
• 7. Ensure national and local health and safety codes and company safety and security policies are met.
• 8. Negotiate competitive deals with customers for large orders with approval from the manager and be involved in the marketing of catering for large functions.
• 9. Arrange the purchasing and pricing of goods according to the budget. Learn about and analyse P&L results. Learning to operate within established guidelines for expenditure and approval authority.
• 10. Ensure complete and timely execution of corporate and local marketing programmes.
• 11. Attend and assist in conducting regular staff meetings.
• 12. Be responsible for shifts under the direct supervision and manage the functioning of the store by assisting the store manager.

Duty Manager Requirements:

• 1. Relevant qualification (2 or 3 or higher) in hospitality or business, or a minimum of six months of work experience in any management role, full-time, working in the fast food industry.
• 2. Relevant numerical skills.
• 3. Good oral/written communication skills.
• 4. Basic computer literacy.
• 5. A valid driver's licence is required – you need to drive a car without a supervisor.