Online Manager

Foodstuffs North Island; Ōtara-Papatoetoe; On-site; NZD 60,000 - 85,000; Full time

Job summary

New World Papatoetoe is seeking a full-time Online Manager to lead our Online Shopping department, ensuring orders are picked, packed, and delivered accurately and on time.

As a hands-on leader, you will manage rosters, KPIs, and collaborate with other departments to maintain product availability while delivering excellent customer service in a fast-paced retail environment.

Qualifications

• Proven leadership in retail or online shopping.
• Strong organizational and communication skills.
• Full New Zealand driver license.

Responsibilities

• Lead, motivate, and support the Online Shopping team
• Manage daily online operations, rosters, productivity, and KPIs
• Ensure orders are completed accurately and on time
• Deliver excellent customer service and resolve enquiries
• Work closely with other departments to maintain product availability
• Be hands-on and assist with picking, packing, and deliveries when required

Skills

Leadership

Organization

Customer focus

Communication

Online shopping

Job description

Are you organized, customer-focused, enjoys a fast-paced environment,and ready to lead a busy Online Shopping team?

New World Papatoetoe is lookingfor a full-time Online Manager to lead our Online Shopping departmentand ensure customer orders are picked, packed, and delivered accurately and ontime.

About the Role

• Lead, motivate, and support the Online Shopping team
• Manage daily online operations, rosters, productivity, and KPIs
• Ensure orders are completed accurately and on time
• Deliver excellent customer service and resolve enquiries
• Work closely with other departments to maintain productavailability
• Maintain high standards of food safety, quality, and departmentpresentation
• Be hands-on and assist with picking, packing, and deliveries whenrequired

What We're Looking For

• A practical leader who leads by example
• Strong organization and communication skills
• Customer-focused with a positive attitude
• Able to work in a fast-paced environment
• Previous leadership, online shopping, or grocery experience ispreferred
• Full New Zealand Driver License
• Physically able to work in a busy retail environment

Why Join Us?

Join the New World Papatoetoe team and takeownership of an important department while making a real difference to ourcustomers and team.

Full-time position | Includes one weekend day

Please note: Due to the number of applications wereceive, only shortlisted candidates willbe contacted for an interview. If you do not receive a callfrom us, please consider your application unsuccessful. There is no need to contact HR regarding thestatus of your application.

All applicants must have the legal right to work inNew Zealand.