Duty Manager

Foodstuffs North Island; Hamilton; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Supportive team

Development opportunities

Community-focused store

Locally based store

Job summary

Foodstuffs North Island in Hamilton is looking for a duty manager to lead the grocery team, inspire staff, and deliver outstanding customer service. You will oversee day-to-day operations, act as a visible leader, and make quick, confident decisions to keep the store running smoothly.

This permanent full-time role offers the chance to develop your leadership skills, work with a supportive team, and contribute to a locally based store that values community.

Qualifications

• Proven leadership experience in retail and customer-focused environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Flexibility to work varied shifts including early mornings and weekends.

Responsibilities

• Lead shifts (including early morning, late evening and weekend shifts)
• Support, motivate and coordinate grocery team members
• Provide exceptional customer service and resolve customer queries
• Identify and find solutions for operational challenges
• Maintain high standards of presentation, safety and compliance
• Create a positive team culture and store our team are proud of

Skills

Leadership experience

Communication skills

Problem-solving abilities

Flexibility

Decision-making

Education

Managers Certificate

Forklift Certificate

Job description

At the heart of our supermarket is creating a store all our staff are proud of our customers love. Join our duty manager team and lead from the front, inspire staff, and deliver exceptional customer service. As a duty manger you will be responsible for overseeing the day-to-day operation of the grocery team. You'll be a visible leader, confident decision-maker and someone who thrives on finding solutions in a fast-paced environment.

What you'll be doing:

• Leading shifts (including early morning, late evening and weekend shifts)
• Supporting, motivating and coordinating grocery team members
• Providing exceptional customer service and resolving customer queries
• Identifying and finding solutions for operational challenges
• Maintaining high standards of presentation, safety and compliance
• Creating a positive team culture and store our team are proud of

What we're looking for:

• Proven leadership experience in a retail and customer-focused environment
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Flexibility to work early mornings (5am), late finishes (9pm) and at least one weekend day
• Ideally someone with a Managers Certificate and Forklift Certificate (not essential)

What's in it for you?

• Work with a supportive and fun team
• Opportunities for development and growth
• Chance to make an impact on customers and staff
• Be part of a locally based store that values community

If you are a natural leader who enjoys bringing people together, seeing operations flow smoothly and solving problems we would love to hear from you.

This is a permanent full time role.