Duty Manager/Team Leader

Foodstuffs NZ; Tauranga; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Career progression within New World &$

Ongoing training & development

Supportive team environment

Job summary

Foodstuffs NZ is seeking a motivated Duty Manager for New World Brookfield in Tauranga. You will lead from the front, support the team, and deliver an exceptional customer experience across daily operations.

The role is full-time (40 hours) and includes one weekend day. Shifts vary from 5:00am openings to 9:00pm closings, demanding flexibility and strong team leadership.

Qualifications

• Supermarket, retail, or supervisory experience required.
• Strong leadership and communication skills.
• Leads by example and takes ownership of work.
• Able to thrive in a fast-paced environment.
• Excellent organisational and problem-solving abilities.
• Physically fit to work across departments.
• Willing to obtain a Duty Manager’s Licence if not held.

Responsibilities

• Lead and support team members across the store.
• Supervise daily store operations.
• Identify and replenish stock as required.
• Maintain high merchandising and presentation standards.
• Ensure a safe and productive working environment.
• Support team training and development.
• Assist customers and resolve issues professionally.
• Support the Grocery Manager and Other Department Managers.
• Ensure departments operate efficiently and meet expectations.

Skills

Leadership

Communication

Team management

Customer service

Problem-solving

Time management

Physical fitness

Job description

We’re looking for a motivated and confident Duty Manager to join our team at New World Brookfield.

This is a hands-on leadership role that will suit someone who enjoys leading from the front, supporting their team, and delivering an exceptional experience for our customers every day.

This is a full-time position (40 Hours) and includes one weekend day.
The successful applicant must be available to work a range of shifts, including opening shifts from 5:00am and closing shifts finishing as late as 9:00pm.

About the Role

As a Duty Manager you will play a key role in the day-to-day operation of the store, ensuring high standards of customer service, presentation, safety, and team performance are maintained.

We’re looking for a motivated and confident Duty Manager to join our team at New World Brookfield.

This is a hands-on leadership role that will suit someone who enjoys leading from the front, supporting their team, and delivering an exceptional experience for our customers every day.

This is a full-time position (40 Hours) and includes one weekend day.
The successful applicant must be available to work a range of shifts, including opening shifts from 5:00am and closing shifts finishing as late as 9:00pm.

About the Role

As a Duty Manager you will play a key role in the day-to-day operation of the store, ensuring high standards of customer service, presentation, safety, and team performance are maintained.

This is a working management role, with responsibilities including:

• Leading and supporting team members across the store


• Supervising daily store operations


• Identifying and replenishing stock as required


• Maintaining high merchandising and presentation standards


• Ensuring a safe and productive working environment


• Supporting team training and development


• Assisting customers and resolving issues professionally


• Supporting the Grocery Manager and Other Department Managers


• Ensuring departments are operating efficiently and meeting expectations

About You

• Has previous supermarket, retail, or supervisory experience


• Demonstrates strong leadership and communication skills


• Leads by example and takes ownership of their work


• Thrives in a fast-paced environment


• Has excellent organisational and problem-solving abilities


• Is physically fit and capable of working across departments


• Has a positive attitude and strong work ethic


• Holds a current Duty Manager’s Licence, or is willing to obtain one

What We Offer

• A supportive and motivated team environment


• Ongoing training and development opportunities


• Career progression within New World and Foodstuffs


• The opportunity to grow your leadership skills

Applicants must have the legal right to work in New Zealand.