Duty Manager

Aitomic Jobs; Auckland; Hybrid; NZD 28,000 - 33,000; Part time

Job summary

Colliers is seeking a friendly and reliable Duty Manager to join the team at Ormiston Town Centre in Auckland, New Zealand. This permanent part-time position focuses on weekends and public holidays, offering valuable experience in customer service, retail operations, and centre management for students or early-career applicants.

You will work on-site, supporting centre operations, events, and ensuring a safe, welcoming environment for shoppers and retailers.

Qualifications

• Customer service experience preferred but not essential
• Interest in retail operations or centre management
• Good communication and interpersonal skills

Responsibilities

• Provide exceptional customer service to shoppers, retailers, and visitors.
• Act as first point of contact for customer enquiries and resolve issues professionally.
• Support day-to-day operations of the shopping centre during shifts.
• Monitor the centre and respond to operational matters as they arise.
• Assist with centre events, promotions, and community activities.

Job description

Short Summary

Duty Manager with Colliers. Looking for a role that fits around your studies while giving you valuable real-world experience? We're looking for a friendly, reliable, and customer-focused Duty Manager to join our team at Ormiston Town Centre. This is an excellent opportunity for a student or someone early in their career who is looking to gain experience in customer service, retail operations, and centre management. You'll…

Key Details

• Position / opportunity: Duty Manager
• Organization: Colliers
• Country / coverage: New Zealand
• Location: Auckland, Auckland, New Zealand
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-10-01
• Application deadline: Not specified

Description

Looking for a role that fits around your studies while giving you valuable real-world experience? We're looking for a friendly, reliable, and customer-focused Duty Manager to join our team at Ormiston Town Centre. This is an excellent opportunity for a student or someone early in their career who is looking to gain experience in customer service, retail operations, and centre management. You'll be part of a supportive team, helping create a positive experience for our customers, retailers, and visitors while developing skills that will set you up for future career opportunities. This is a permanent part-time position, primarily working weekends and public holidays, making it ideal for someone studying during the week or working part time at 9-18 Hours per week. The Value You'll Add As our Duty Manager, you'll help ensure the centre runs smoothly by: Providing exceptional customer service to shoppers, retailers, and visitors. Acting as the first point of contact for customer enquiries and resolving issues professionally. Supporting the day-to-day operations of the shopping centre during your shift. Monitoring the centre and responding to operational matters as they arise. Assisting with centre events, promotions, and community activities. Coordinating with contractors, security, cleaners, and retailers to maintain a safe and welcoming environment. We're looking for someone who: Is available to work weekends and public holidays on a regular basis. Has customer service, retail, hospitality, or other people-facing experience (preferred but not essential). Is confident using Microsoft Office and learning new systems. Has excellent communication and interpersonal skills. Is organised, reliable, and able to take initiative. Your Strengths You'll be successful in this role if you are: Friendly, approachable, and confident interacting with a wide range of people. Calm under pressure and able to think on your feet. Highly organised with strong attention to detail. Reliable and able to work independently. A proactive problem solver who enjoys helping others. Adaptable and comfortable managing a variety of tasks. A strong communicator with a professional attitude. Keen to learn, develop new skills, and grow your experience. Colliers is an inclusive employer, where different perspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future. If you're interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application.

Responsibilities

• Looking for a role that fits around your studies while giving you valuable real-world experience?
• We're looking for a friendly, reliable, and customer-focused Duty Manager to join our team at Ormiston Town Centre.
• This is an excellent opportunity for a student or someone early in their career who is looking to gain experience in customer service, retail operations, and centre management.
• You’ll be part of a supportive team, helping create a positive experience for our customers, retailers, and visitors while developing skills that will set you up for future career opportunities.
• This is a permanent part-time position, primarily working weekends and public holidays, making it ideal for someone studying during the week or working part time at 9-18 Hours per week.
• The Value You’ll Add As our Duty Manager, you’ll help ensure the centre runs smoothly by: Providing exceptional customer service to shoppers, retailers, and visitors.

Requirements / Eligibility

• customer service to shoppers, retailers, and visitors.
• Acting as the first point of contact for customer enquiries and resolving issues professionally.
• Supporting the day-to-day operations of the shopping centre during your shift.
• Monitoring the centre and responding to operational matters as they arise.