Dispatch & Fleet Coordinator - Waste Services

Waste Management Pte Ltd; Dunedin; On-site; NZD 52,000 - 65,000; Full time

Job summary

WM New Zealand is seeking a motivated Dispatch Coordinator / Office Administrator to join our Dunedin team on a fixed-term basis, covering maternity leave for at least six months, starting in late October.

In this role you will coordinate fleet scheduling, manage drivers, handle admin tasks, and maintain strong customer service while ensuring safety and efficiency in daily operations. There may be extension opportunities for the right candidate.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Experience in dispatch coordination or fleet scheduling preferred.
• Strong organizational and multitasking abilities with prioritization.
• Excellent verbal and written communication with drivers and customers.
• Proficiency in MS Office (Word and Excel).
• Commitment to safety and environmental responsibility.

Responsibilities

• Dispatch jobs to drivers to ensure excellent customer service.
• Balance driver workloads and monitor routes to optimize efficiency.
• Ensure drivers have necessary paperwork and equipment for safe waste collection.
• Monitor and manage rescheduled jobs to minimize disruption.
• Respond to customer queries via phone or email with timely information.

Skills

Customer service

Dispatch coordination

Fleet scheduling

Organizational skills

Communication

Education

MS Office (Word & Excel)

Tools

Microsoft Word

Microsoft Excel

Job description

WM New Zealand is seeking a motivated Dispatch Coordinator / Office Administrator to join our Dunedin team on a fixed-term basis, covering maternity leave for at least six months, starting in late October.

In this role you will coordinate fleet scheduling, manage drivers, handle admin tasks, and maintain strong customer service while ensuring safety and efficiency in daily operations. There may be extension opportunities for the right candidate.