Dispatch Coordinator - Fleet Scheduling (Maternity Cover)

WM New Zealand; Dunedin; On-site; NZD 50,000 - 65,000; Full time

Job summary

WM New Zealand is seeking a proactive Dispatch Coordinator or experienced Office Administrator to join on a fixed-term, full-time basis to cover maternity leave for a minimum of six months, starting in late October. The role supports fleet scheduling, driver management, and branch administration to ensure smooth operations and excellent customer service.

You will coordinate dispatch, monitor routes, manage driver workloads, and assist with paperwork and safety compliance while working in a

Qualifications

• Proven customer service experience in a fast-paced environment.
• Proven experience in dispatch coordination or fleet scheduling would be advantageous.
• Strong organizational and multitasking abilities, with the capacity to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with drivers and customers.

Responsibilities

• Coordinate and dispatch jobs to drivers to ensure excellent customer service.
• Balancing driver workloads and monitoring routes to optimize efficiency and minimize downtime.
• Ensuring drivers have all necessary paperwork and equipment for safe waste collection, including hazardous and medical waste.
• Monitoring and managing jobs that have been rescheduled by drivers, ensuring minimal disruption to service.
• Responding to customer queries and concerns via phone or email, providing timely and accurate information and assistance.

Skills

Customer service

Dispatch coordination

Fleet scheduling

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Job description

WM New Zealand is seeking a proactive Dispatch Coordinator or experienced Office Administrator to join on a fixed-term, full-time basis to cover maternity leave for a minimum of six months, starting in late October. The role supports fleet scheduling, driver management, and branch administration to ensure smooth operations and excellent customer service.

You will coordinate dispatch, monitor routes, manage driver workloads, and assist with paperwork and safety compliance while working in a