Disability Claims Case Manager — Flexible Hybrid Role

Partners Life Limited; Auckland; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive training and ongoing 지원

Genuine learning, career development

Flexible hybrid working arrangements (

Participation in our discretionary 12+

Life insurance and income protection

Birthday leave

Long service leave

Parental leave salary top-up

Takapuna office with views

Job summary

Partners Life Limited in Auckland is seeking an experienced Case Manager for our Disability Claims team. You will own end-to-end disability claims, reviewing medical and financial information, and delivering fair, timely decisions with empathy.

This role emphasizes strong communication with customers, advisers and providers, with opportunities for growth. We offer a flexible hybrid work model, comprehensive training and a supportive culture at Partners Life.

Qualifications

• Case management experience within disability insurance, life insurance claims or ACC
• Strong analytical and numerical capability
• Knowledge of business structures and accounting practices
• The ability to interpret and apply policy wording and contractual terms
• Confidence reviewing and meaningfully interpreting medical information
• An understanding of the vocational demands associated with a broad range of occupations
• Strong problem-solving skills and sound risk awareness
• Excellent time management and attention to detail
• An action-oriented and outcomes-focused approach

Responsibilities

• Proactively manage a portfolio of injury and illness disability claims from end to end
• Assess claims and make well-informed decisions in line with policy wording and company guidelines
• Clearly and effectively communicate claims decisions
• Review and interpret complex medical and financial information
• Complete payment calculations and ensure payments are processed accurately and on time
• Deliver a high standard of service to customers and advisers
• Build and manage customer relationships with empathy, professionalism and care
• Develop effective professional relationships with medical and other service providers

Skills

Case management

Analytical thinking

Numerical capability

Communication skills

Empathy

Time management

Job description

Partners Life Limited in Auckland is seeking an experienced Case Manager for our Disability Claims team. You will own end-to-end disability claims, reviewing medical and financial information, and delivering fair, timely decisions with empathy.

This role emphasizes strong communication with customers, advisers and providers, with opportunities for growth. We offer a flexible hybrid work model, comprehensive training and a supportive culture at Partners Life.