Disability Claims Case Manager — End-to-End Impact, Hybrid

Partners Life; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Training and development

Hybrid working

Discretionary bonus scheme

Life insurance

Income protection

Birthday leave

Long service leave

Parental leave top-up

Takapuna office

Job summary

Partners Life is seeking an experienced Case Manager to join our Disability Claims team. You will own a portfolio of disability claims from end to end, reviewing medical and financial information, and delivering fair, accurate, and timely outcomes with empathy and professionalism.

You will assess claims, communicate decisions clearly, and build strong relationships with customers, advisers, and service providers, while navigating policy wording and company guidelines.

Qualifications

• Experience in disability insurance, life insurance claims or ACC preferred.
• Ability to interpret complex medical and financial information.
• Strong analytical and numerical capability.

Responsibilities

• Proactively manage a portfolio of injury and illness disability claims from end to end.
• Assess claims and make well-informed decisions in line with policy wording and guidelines.
• Clearly communicate claims decisions to customers, advisers and providers.

Skills

Case management

Analytical thinking

Communication skills

Empathy

Time management

Job description

Partners Life is seeking an experienced Case Manager to join our Disability Claims team. You will own a portfolio of disability claims from end to end, reviewing medical and financial information, and delivering fair, accurate, and timely outcomes with empathy and professionalism.

You will assess claims, communicate decisions clearly, and build strong relationships with customers, advisers, and service providers, while navigating policy wording and company guidelines.