Case Manager

Partners Life; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Training and development

Hybrid working

Discretionary bonus scheme

Life insurance

Income protection

Birthday leave

Long service leave

Parental leave top-up

Takapuna office

Job summary

Partners Life is seeking an experienced Case Manager to join our Disability Claims team. You will own a portfolio of disability claims from end to end, reviewing medical and financial information, and delivering fair, accurate, and timely outcomes with empathy and professionalism.

You will assess claims, communicate decisions clearly, and build strong relationships with customers, advisers, and service providers, while navigating policy wording and company guidelines.

Qualifications

• Experience in disability insurance, life insurance claims or ACC preferred.
• Ability to interpret complex medical and financial information.
• Strong analytical and numerical capability.

Responsibilities

• Proactively manage a portfolio of injury and illness disability claims from end to end.
• Assess claims and make well-informed decisions in line with policy wording and guidelines.
• Clearly communicate claims decisions to customers, advisers and providers.

Skills

Case management

Analytical thinking

Communication skills

Empathy

Time management

Job description

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Daiichi Life Group, a leading global insurance provider, we are entering an exciting new chapter of growth and opportunity.

We know our industry needs bold thinkers and passionate people to help shape the future of insurance. We are committed to doing things differently, lifting industry standards, challenging the status quo and delivering real value through innovation and personalised advice.

If you’re looking to join a company that’s helping redefine the insurance landscape, backed by the strength of a global group, Partners Life is a place where you can grow your career and make a real impact.

About The Opportunity

We’re looking for an experienced Case Manager to join our Disability Claims team. You’ll play an important role in supporting customers through challenging periods in their lives, while delivering fair, accurate and timely claims outcomes.

You’ll take end-to-end ownership of a portfolio of disability claims relating to injury and illness. This will involve reviewing medical and financial information, assessing claims against policy terms, making well-reasoned decisions and communicating with customers, advisers and providers with empathy and professionalism.

As a Case Manager, you will:

• Proactively manage a portfolio of injury and illness disability claims from end to end
• Assess claims and make well-informed decisions in line with policy wording and company guidelines
• Clearly and effectively communicate claims decisions
• Review and interpret complex medical and financial information
• Complete payment calculations and ensure payments are processed accurately and on time
• Deliver a high standard of service to customers and advisers
• Build and manage customer relationships with empathy, professionalism and care
• Develop effective professional relationships with medical and other service providers

About You

You’re an experienced Claims or Case Manager who combines sound technical judgement with empathy and resilience. You’ll be comfortable working with customers who may be experiencing challenging circumstances and able to communicate complex information clearly, sensitively and confidently.

Alongside your technical capability, you’ll bring a strong customer focus, excellent written and verbal communication skills, and the ability to balance quality decision-making with effective portfolio management.

You’ll also bring:

• Case management experience within disability insurance, life insurance claims or ACC
• Strong analytical and numerical capability
• Knowledge of business structures and accounting practices
• The ability to interpret and apply policy wording and contractual terms
• Confidence reviewing and meaningfully interpreting medical information
• An understanding of the vocational demands associated with a broad range of occupations
• Strong problem-solving skills and sound risk awareness
• Excellent time management and attention to detail
• An action-oriented and outcomes-focused approach

What We Offer

At Partners Life, we believe our people are our greatest asset, and we’re proud to invest in their growth, wellbeing and success.

Here are just some of the benefits you’ll enjoy:

• Comprehensive training and ongoing support to help you succeed
• Genuine learning, career development and progression opportunities
• Flexible hybrid working arrangements (where eligible)
• Participation in our discretionary bonus scheme after 12 months’ service (permanent employees only)
• Life insurance and income protection cover at our cost, plus subsidised medical insurance (permanent employees only)
• Birthday leave (where eligible)
• Long service leave (permanent employees only)
• Parental leave salary top-up, reduced-hours options and secondary parental leave (permanent employees only)
• A modern Takapuna office with stunning views and a central location

To be eligible for this role, you must have the legal right to work in New Zealand.