Injury Claims Case Manager — Flexible NZ Roles

Habit Health; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work options

Personal insurances

Volunteer release time

Social events

Paid study days

Job summary

Habit Health is seeking an experienced Case Manager to join the Wellnz team in Auckland, Wellington or Christchurch. You will manage a portfolio of work and non-work injury claims, ensuring high-quality, efficient and compassionate support for injured employees, acting as the key liaison between clients, providers and ACC.

You will build strong relationships with clients and medical providers, coordinate rehabilitation, guide the claims team, and identify process improvements while upholding

Qualifications

• 2+ years’ experience in case management or 5+ years’ experience in a relevant health discipline
• Strong working knowledge of ACC legislation and Accredited Employer Programme standards
• Relevant tertiary qualifications in business, rehabilitation or a health-related field
• Excellent communication, relationship-building and customer service skills
• Strong organisational and time-management ability
• Skilled in negotiating agreements, resolving issues, and building mutually beneficial outcomes
• Excellent written communication skills; advanced proficiency in Word and Excel
• A collaborative, proactive and solutions-focused approach

Responsibilities

• Manage a portfolio of injury claims in line with ACC legislation, audit standards and Service Level Agreements
• Build strong relationships with clients, injured employees and medical providers
• Coordinate rehabilitation services to ensure timely, effective and cost-efficient outcomes
• Provide day-to-day guidance to the claims support team
• Identify opportunities to improve processes and support new business
• Maintain high standards of customer service in line with the Code of Claimant Rights
• Promote and model positive health & safety practices
• Produce clear, regular progress reports and maintain accurate documentation

Skills

Case management

ACC legislation

Communication

Customer service

Time management

Negotiation

Word

Excel

Education

Tertiary qualification in business, rehabilitation or health

Tools

Microsoft Word

Microsoft Excel

Job description

Habit Health is seeking an experienced Case Manager to join the Wellnz team in Auckland, Wellington or Christchurch. You will manage a portfolio of work and non-work injury claims, ensuring high-quality, efficient and compassionate support for injured employees, acting as the key liaison between clients, providers and ACC.

You will build strong relationships with clients and medical providers, coordinate rehabilitation, guide the claims team, and identify process improvements while upholding