Senior Disability Income & TPD Claims Consultant

Chubb Life Insurance New Zealand; Wellington; Hybrid; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible & Hybrid working

Group Life, Trauma, Income, Healthcare

Annual leave enhancements

KiwiSaver top-up on base salary

Annual bonus

Stock purchase options

Wellbeing subsidy

Payroll giving

Job summary

Chubb Life Insurance New Zealand is seeking a Senior Claims Consultant to own Disability Income and TPD claims from decision through to return-to-work outcomes. You will plan rehab with doctors, make decisions within delegated authority, and back each with clear reasoning.

This role is hybrid in Wellington with opportunities to work closely with specialists, advisers and providers while guiding Case Managers through challenging conversations. Your experience will be genuinely utilised.

Qualifications

• Minimum 5 years in Income Protection, rehab or similar
• Experience in life insurance claims, ideally 3 years case managing IP claims
• Ability to read and interpret medical reports
• Proven ability to engage with doctors, specialists, lawyers and IFSO
• Clear, confident communication with empathy for vulnerable customers

Responsibilities

• Deciding Disability Income and TPD claims within delegated authority
• Running complex return-to-work claims with Active Case Management
• Building rehab plans with providers, with milestones and cost focus
• Keeping customers and advisers informed with regular proactive calls
• Analysing complex financial information to ensure accurate assessments
• Supporting Case Managers and presenting tough cases to the claims committee

Skills

Disability Income claims

TPD claims

Active Case Management

Medical report interpretation

Communication with doctors and lawyers

Cost-conscious rehab planning

Education

Medical qualification

Job description

Chubb Life Insurance New Zealand is seeking a Senior Claims Consultant to own Disability Income and TPD claims from decision through to return-to-work outcomes. You will plan rehab with doctors, make decisions within delegated authority, and back each with clear reasoning.

This role is hybrid in Wellington with opportunities to work closely with specialists, advisers and providers while guiding Case Managers through challenging conversations. Your experience will be genuinely utilised.