Disability Access & Support Coordinator

Auckland University of Technology; Auckland; On-site; NZD 61,000 - 102,000; Full time

Job summary

Auckland University of Technology (AUT) is seeking a Disability Administration Coordinator within our Disability Support Service at City Campus. The role focuses on coordinating disability support resources to provide equitable access and timely assistance for Deaf, neurodivergent students and those with disabilities.

Reporting to the Disability Service Manager, the successful candidate will manage resource planning, timetabling, timesheet approvals and service delivery, while driving continuous

Qualifications

• Three or more years' team management experience.
• A bachelor's degree or higher in a relevant field.
• Expert-level administration and coordination experience, with the ability to manage workflows, resource scheduling, reporting and operational processes.
• Experience coordinating resources, timesheet approval and service delivery within a busy, customer-focused environment.
• Experience in tertiary education, community support or customer service.
• A passion for supporting student success.
• An ability to deliver high-quality, professional service with a culture of customer care.
• Extensive experience with technology and relationship management software.
• A commitment to equity, diversity and inclusion and supportive of AUT’s Te Aronui journey.

Responsibilities

• Coordinate the allocation of disability support resources to meet student needs and academic timetabling requirements.
• Manage resource planning and scheduling to ensure timely and consistent support services across AUT campuses.
• Approve and manage timesheets for all disability support resource staff; including the Disability Services Administrator, NZSL interpreters, digital note takers and academic assistants, ensuring accurate and timely processing.
• Monitor resource demand, identify trends and adjust resourcing to meet changing student requirements.
• Develop and maintain effective relationships with faculty staff, other key internal stakeholders.
• Lead continuous improvement initiatives to enhance service quality, operational efficiency and the student experience.
• Monitor service performance, maintain accurate reporting and contribute to operational and business planning.
• Ensure compliance with relevant legislation, university policies and quality assurance requirements.
• Support and develop a high-performing team through effective leadership and coaching.
• Leverage digital tools and systems to improve service delivery, reporting and operational effectiveness.

Skills

Team management

Administration

Coordination

Stakeholder management

Customer service

Equity & inclusion awareness

Technology proficiency

Leadership & coaching

Education

Bachelor's degree or higher in a relevant field

Tools

Relationship management software

Technology tools

Job description

Auckland University of Technology (AUT) is seeking a Disability Administration Coordinator within our Disability Support Service at City Campus. The role focuses on coordinating disability support resources to provide equitable access and timely assistance for Deaf, neurodivergent students and those with disabilities.

Reporting to the Disability Service Manager, the successful candidate will manage resource planning, timetabling, timesheet approvals and service delivery, while driving continuous