Disability Administration Coordinator

Auckland University of Technology (AUT); Auckland; Hybrid; NZD 76,000 - 102,000; Full time

Job summary

AUT’s Disability Support Service seeks a Disability Administration Coordinator to ensure Deaf, neurodivergent students and those with disabilities receive timely support. Reporting to the Disability Service Manager, you will coordinate resources, timetabling and administration to deliver a seamless, student-centered service.

You will oversee allocation of resources, monitor delivery, and drive continuous improvements across AUT campuses.

Qualifications

• Three or more years' team management experience.
• A bachelor’s degree or higher in a relevant field.
• Expert-level administration and coordination experience, with the ability to manage workflows, resource scheduling, reporting and operational processes.
• Experience coordinating resources, timesheet approval and service delivery within a busy, customer-focused environment.
• Experience in tertiary education, community support or customer service.
• A passion for supporting student success.
• An ability to deliver high-quality, professional service with a culture of customer care.
• Extensive experience with technology and relationship management software.

Responsibilities

• Coordinate the allocation of disability support resources to meet student needs and academic timetabling requirements.
• Manage resource planning and scheduling to ensure timely and consistent support services across AUT campuses.
• Approve and manage timesheets for all disability support resource staff; including the Disability Services Administrator, NZSL interpreters, note takers and academic assistants, ensuring accurate processing.
• Monitor resource demand, identify trends and adjust resourcing to meet changing student requirements.
• Develop and maintain effective relationships with faculty staff and internal stakeholders.
• Lead continuous improvement initiatives to enhance service quality and student experience.
• Monitor service performance, maintain reporting and contribute to planning.
• Ensure compliance with legislation and university policies.

Skills

Team management

Resource scheduling

Reporting

Operational processes

Stakeholder management

Student support

Relationship management software

Education

Bachelor’s degree or higher

Tools

Relationship management software

Job description

• Lead the coordination of disability support resources that enable equitable access and success for AUT students
• Manage disability resource planning, timetabling and service delivery across AUT's campuses
• Play a key role in developing inclusive, student-centred services through collaboration and continuous improvement
• Permanent, full-time role based at AUT's City Campus

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment - combining purpose led work, continuousimprovement, and a strong focus on equity, service excellence and positive outcomes for students and staff.

A new opportunity for a Disability Administration Coordinator in AUT’s Disability Support Service has become available on AUT’s City Campus. The Disability Support Service plays a critical role in supporting disabled learners to achieve equitable access, participation, and success at AUT.

As the Disability Administration Coordinator, you will play a critical role in ensuring students who are Deaf, neurodivergent, or living with a disability or medical condition receive timely and effective support throughout their studies. Reporting to the Disability Service Manager, you will coordinate resources, timetabling, and administrative processes to deliver a seamless, student-centred service.

Working closely with students, faculty staff, and internal stakeholders, you will oversee the allocation of disability support resources, monitor service delivery, manage operational processes, and contribute to continuous improvement initiatives that enhance accessibility and student success across AUT.

Key Responsibilities

• Coordinate the allocation of disability support resources to meet student needs and academic timetabling requirements.
• Manage resource planning and scheduling to ensure timely and consistent support services across AUT campuses.
• Approve and manage timesheets for all disability support resource staff; including the Disability Services Administrator, New Zealand Sign Language (NZSL) English Interpreters, digital note takers and academic assistants, ensuring accurate and timely processing.
• Monitor resource demand, identify trends and adjust resourcing to meet changing student requirements.
• Develop and maintain effective relationships with faculty staff, other key internal stakeholders.
• Lead continuous improvement initiatives to enhance service quality, operational efficiency and the student experience.
• Monitor service performance, maintain accurate reporting and contribute to operational and business planning.
• Ensure compliance with relevant legislation, university policies and quality assurance requirements.
• Support and develop a high-performing team through effective leadership and coaching.
• Leverage digital tools and systems to improve service delivery, reporting and operational effectiveness.

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• Three or more years' team management experience
• A bachelor's degree or higher in a relevant field
• Expert-level administration and coordination experience, with the ability to manage workflows, resource scheduling, reporting and operational processes
• Experience coordinating resources, timesheet approval and service delivery within a busy, customer-focused environment
• Experience in tertiary education, community support or customer service
• A passion for supporting student success
• An ability to deliver high-quality, professional service with a culture of customer care
• Extensive experience with technology and relationship management software

• Start Date: Immediate start
• Salary Ranges | Ngā Utu: $76,000 - $102,000 per annum (dependent on experience and qualifications)

Job Reference | Tohutoro Mahi: 96831

With your food basket and my food basket, the people will thrive.

Reference # 96831

Location (s) City Campus

Employment type (s) Full-time permanent

Closes on 27 Oct 2026 23:55

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