Disability Services Coordinator - Student Access & Support

Auckland University Of Technology; Waitematā; On-site; NZD 76,000 - 102,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Staff benefits

Job summary

Auckland University of Technology (AUT) invites applications for a Disability Administration Coordinator within the Disability Support Service at City Campus. You will coordinate disability resources, timetabling and administrative processes to deliver timely, student-centered support across AUT campuses.

Reporting to the Disability Service Manager, you will supervise resources, approve timesheets, monitor service delivery and contribute to continuous improvement initiatives that enhance

Qualifications

• Three or more years' team management experience.
• A bachelor's degree or higher in a relevant field.
• Expert-level administration and coordination experience, with the ability to manage workflows, resource scheduling, reporting and operational processes.
• Experience coordinating resources, timesheet approval and service delivery within a busy, customer-focused environment.
• Experience in tertiary education, community support or customer service.
• A passion for supporting student success.
• An ability to deliver high-quality, professional service with a culture of customer care.
• Extensive experience with technology and relationship management software.
• A commitment to equity, diversity and inclusion and supportive of AUT’s Te Aronui journey.

Responsibilities

• Coordinate the allocation of disability support resources to meet student needs and academic timetabling requirements.
• Manage resource planning and scheduling across AUT campuses to ensure timely support.
• Approve and manage timesheets for disability support staff; including the Disability Services Administrator, NZSL interpreters, note takers and academic assistants.
• Monitor resource demand, identify trends and adjust resourcing to meet changing student requirements.
• Develop and maintain effective relationships with faculty staff and internal stakeholders.
• Lead continuous improvement initiatives to enhance service quality, operational efficiency and the student experience.
• Monitor service performance, maintain reporting and contribute to planning.
• Ensure compliance with relevant legislation, university policies and quality assurance requirements.
• Support and develop a high‑performing team through effective leadership and coaching.
• Leverage digital tools and systems to improve service delivery, reporting and operational effectiveness.

Skills

Team management

Administration coordination

Stakeholder relationship management

Customer service

Education

Bachelor's degree or higher in a relevant field

Tools

CRM software

Job description

Auckland University of Technology (AUT) invites applications for a Disability Administration Coordinator within the Disability Support Service at City Campus. You will coordinate disability resources, timetabling and administrative processes to deliver timely, student-centered support across AUT campuses.

Reporting to the Disability Service Manager, you will supervise resources, approve timesheets, monitor service delivery and contribute to continuous improvement initiatives that enhance