Digital Business Analyst

New Zealand Post Group; Auckland; Vor Ort; NZD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Free onsite secure parking

Discounted health insurance

Holiday home discounts

Retail shopping discounts

Employee Assistance programme

Zusammenfassung

NZ Post is shaping its digital future to make it easier for customers to connect, send and receive. As a Digital Business Analyst, you'll bridge business needs, customer outcomes and technology to deliver meaningful change across multiple systems and teams.

You'll work in an Agile Scrum environment, partner with stakeholders, translate requirements into user stories, and support delivery of digital initiatives to improve customer value.

Qualifikationen

• Experience working in Agile environments and Scrum teams.
• Strong stakeholder engagement and relationship-building abilities.
• Ability to translate business needs into clear, actionable requirements.

Aufgaben

• Understand business challenges, customer needs and opportunities with stakeholders.
• Facilitate workshops to define requirements and shape solutions.
• Translate requirements into user stories and delivery-ready artefacts for Scrum teams.
• Support testing and validation to ensure solutions work across systems and channels.

Kenntnisse

Agile experience

Scrum

Stakeholder engagement

Communication skills

Jobbeschreibung

Digital Business Analyst

• Help shape the digital experiences used by thousands of New Zealanders every day
• Work across people, processes and technology to solve complex business challenges
• Join a collaborative Agile team focused on delivering great customer outcomes

Hybrid role based in Mt Roskill Kōrero mō te tūranga

About the role

At NZ Post, we're investing in our digital future to make it easier for customers to connect, send and receive. As a Digital Business Analyst, you'll help bridge the gap between business needs, customer outcomes and technology solutions, ensuring our teams have the clarity and direction needed to deliver meaningful change. This is a role for someone who enjoys getting to the heart of a problem. You'll work across business and technology teams to understand customer needs, uncover opportunities, and help deliver practical solutions. Some of the most interesting challenges come from navigating legacy processes, working through ambiguity, and connecting the dots across multiple systems and teams to ensure great outcomes for our customers. You'll play a key role in helping delivery teams understand what needs to be done, providing the right level of information for the right audience, and supporting the successful delivery of digital initiatives.

• Working with stakeholders to understand business challenges, customer needs and opportunities
• Facilitating workshops and conversations to define requirements and shape solutions
• Translating requirements into user stories and delivery-ready artefacts for Scrum teams
• Partnering across teams to understand end-to-end processes and identify dependencies and impacts
• Supporting testing and validation activities to ensure solutions work across multiple systems and channels
• Contributing to a collaborative, high-performing Scrum team focused on delivering customer value

About you

You're a proactive problem solver who enjoys figuring things out, especially when there isn't a clear path forward. You build strong relationships, ask great questions, and aren't afraid to reach beyond your immediate team to find the information needed to move things forward. You thrive in environments where curiosity, initiative and collaboration are valued. You'll bring experience working in Agile environments and understand how to support a Scrum team to deliver outcomes. You may already be working as a Business Analyst, or perhaps you've come from a testing, development, product or delivery background and are looking to further develop your analysis capabilities. Most importantly, you'll be a team player with a positive attitude, strong communication skills and a genuine drive to make things better for our customers and colleagues. You'll combine that with:

• Experience working within Agile and Scrum delivery environments
• Strong stakeholder engagement and relationship-building abilities
• Confidence navigating ambiguity and tackling complex problems
• Ability to translate business needs into clear, actionable requirements
• Strong communication, facilitation and collaboration skills
• A technical background or understanding of software delivery would be an advantage

What you'll love about us!

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including:

• Free onsite secure parking at our Auckland sites
• Access to discounted health insurance plans for you and your family
• Access to special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

There's a story in every parcel. And wrapped up in every parcel, is the people of NZ Post. Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa. Whether you're a number-crunching data analyst, a parcel processing whizz, a marketing maven, or a sales superstar, we've got a spot for you in our dynamic team.

For a confidential kōrero or more information, contact Michele Christie, Talent Business Partner, on 022 087 5195.

Applications for this position close on 21 October 2026

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

We won't consider candidates through agencies unless this has been previously approved.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.