Service Delivery Manager - Blenheim

New Zealand Post Group; Nelson; On-site; NZD 90,000 - 130,000; Full time

Job summary

New Zealand Post Group in Blenheim is seeking a Service Delivery Manager to lead a front-line team across processing, couriers, and rural delivery contractors. You will manage rosters, budgets and workforce planning while ensuring service standards and customer expectations are met.

The role requires hands-on leadership, strong reporting skills, and the ability to liaise with customers and escalate issues. A dynamic, commercially aware leader who can drive change is ideal.

Qualifications

• Experienced people leader with proven ability to develop positive teams.
• Strong reporting and data analysis skills, including Excel.
• Commercial acuity with budgets and financials and the ability to present results.

Responsibilities

• Regular check-ins with your team.
• Managing performance, site safety and wellbeing.
• Fostering a positive internal culture and developing relationships.
• Providing reporting/analysis using IT and Excel skills.
• Managing rosters, budgets and workforce planning.
• Recruiting and onboarding.
• Being a key point of contact for customers and handling escalations.
• Leading change processes through vision and collaboration.

Skills

Leadership

Customer service

Budget/financials

Communication

Tech savviness

Unionised environment experience

Tools

MS Office

Excel

Outlook

Teams

Job description

Service Delivery Manager – Blenheim Kōrero mō te tūranga

About the role

We are looking for a Service Delivery Manager to join our team based in Blenheim. In this role your focus will be on ensuring our mail products and services “first and last mile” are delivered and picked up in a manner that meets our service standards and our customers' expectations. You'll be responsible for leading and managing a diverse team of front-line service delivery staff including the afternoon Processing shift, Couriers and Rural Delivery Contractors and our administration team. This is a challenging and exciting role, no two days are ever the same, and you'll be involved in any or all these things, from

• Regular check-ins with your team
• Managing performance, site safety and wellbeing - with a passion
• Fostering a positive internal culture and further developing relationships
• Using your super IT and Excel skills to provide reporting / analysis
• Managing rosters, budgets and workforce planning
• Recruiting and onboarding
• Being a key point of contact for our customers and dealing with any escalations - the variety is huge!
• Leading change processes through vision, communication and collaboration

Reporting to our Senior Area Service Delivery Manager, this role operates Monday to Friday ideally from 9am to 5.30 pm, however this role needs someone who is flexible to work a combination of hours including early mornings or late afternoons and an occasional Saturday to ensure visibility across your teams and their shifts. This is an opportunity for a dynamic, commercially savvy and people focused team leader to really make their mark.

Mōu - About you

You’ll be an experienced, hands-on people leader and change manager, with proven experience in developing positive teams, along with the ability to multitask and keep many balls in the air all at once. You’ll combine this with

• Leadership style that drives a high performing, customer-centric and thriving team culture
• Customer service and relationship management skills
• Strong commercial acumen, including budgets, financials and analytical skills
• The ability to communicate with people at all levels of the organisation, including presenting to groups
• Being tech savvy - you’ll be comfortable using MS Office including Outlook, Teams and Excel in particular
• Experience of managing relationships within a unionised environment will stand you in good stead.

Mō te Tukurau Aotearoa - About NZ Post

NZ Post is an iconic organisation with a rich history and bright future. We’re in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.

He Aha Te Pai - What you'll love about us!

Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:

• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

To find out the full requirements of the role please see the attached JD

All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and will be required to undertake a drug test.

Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won’t consider candidates through agencies (unless previously arranged).

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.