Digital Business Analyst

Auckland Council; Auckland; Hybrid; NZD 91,000 - 107,000; Full time

Benefits offered by this job

Flexible working conditions

Diversity, equity and inclusion

Job summary

Auckland Council—central Auckland—seeks a Digital Business Analyst to join our Digital team and help deliver customer-focused solutions that improve how Aucklanders access council services. You will lead discovery and analysis of business and customer needs, translating requirements into practical digital solutions.

You’ll work with stakeholders, developers and delivery teams to ensure solutions are designed, tested and delivered effectively, while contributing to business cases and project

Qualifications

• 2–3 years' business analysis experience in a digital environment
• Demonstrated experience leading digital projects through to delivery
• Strong requirements gathering, analysis and documentation skills
• Experience with customer-facing digital platforms, websites or online services
• Excellent stakeholder engagement and relationship management skills
• Understanding of customer journeys, user experience and functional testing

Responsibilities

• Lead discovery and analysis of business and customer needs and translate requirements into practical digital solutions
• Collaborate with stakeholders, developers, designers and delivery teams to design, test and deliver solutions
• Contribute to business cases, project estimates and functional testing
• Identify opportunities for improvement through customer feedback and data analysis

Skills

Business analysis

Stakeholder engagement

Requirements gathering

Digital project delivery

Job description

Select how often (in days) to receive an alert:

• Help shape digital experiences that make it easier for Aucklanders to access council services
• Bring your business analysis and project delivery experience to key digital initiatives
• Permanent, full-time opportunity based in Auckland Central with flexible working options

He angitūtanga: The opportunity

We have an exciting permanent, full-time opportunity for a Digital Business Analyst to join our Digital team and help deliver customer-focused solutions that make a real difference for Aucklanders.

You’ll play a key role in supporting digital transformation initiatives, improving how Aucklanders interact with council services and creating simpler, more accessible digital experiences.

Working as part of a collaborative, cross-functional team, you’ll lead the discovery and analysis of business and customer needs, translating requirements into practical digital solutions. You’ll work closely with stakeholders, developers, designers and delivery teams to ensure solutions are effectively designed, tested and delivered.

You’ll also contribute to business cases, project estimates and functional testing, while identifying opportunities for improvement through customer feedback and data analysis. Acting as the voice of the customer, you’ll help ensure our digital solutions deliver meaningful outcomes.

He kōrero mōu: About you

You’ll be a proactive, customer-focused Digital Business Analyst who enjoys solving problems and turning complex requirements into practical solutions. Comfortable working across a large organisation, you’ll bring strong analytical thinking, excellent communication skills and the confidence to engage with stakeholders at all levels.

You’ll also bring:

• A minimum of 2–3 years' business analysis experience, in a digital environment
• Demonstrated experience leading digital projects or initiatives through to delivery
• Strong requirements gathering, analysis and documentation skills
• Experience working with customer-facing digital platforms, websites or online services
• Excellent stakeholder engagement and relationship management skills
• An understanding of customer journeys, user experience and functional testing

Ngā āhuatanga kei a mātou: What we offer

This is an opportunity to contribute to meaningful digital projects that shape how Aucklanders access and experience council services.

You’ll join a collaborative and talented Digital team, working across a diverse range of services and initiatives, with opportunities to grow your expertise and see the impact of your work.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Applications close: Sunday 25th October at 11.59pm

Salary range: $91,000 – $107,000 per annum based on skills and experience.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.