Digital Banking Specialist

Westpac; New Zealand; On-site; NZD 60,000 - 85,000; Full time

Job summary

Westpac in New Zealand is hiring a Digital Banking Specialist to support business and organisation customers on our two-to-sign platforms. You will handle general user and payment queries, provide technical assistance by phone and email, and guide customers through onboarding and troubleshooting.

We value clear communication, attention to detail, and the ability to learn new digital tools quickly. This is a customer-focused role at our Auckland or Wellington locations.

Qualifications

• Experience in a contact centre or helpdesk.
• Proven customer service experience in a professional environment.
• Excellent communication and attention to detail.
• Organisational and time management skills.
• Able to learn new digital platforms quickly and be tech-savvy.
• Knowledge of Westpac’s two-to-sign digital banking solutions advantageous.
• Good general banking experience desirable.
• Experience dealing with business or corporate clients desirable.

Responsibilities

• Provide technical and administrative support for general user and payment queries.
• Offer technical assistance and troubleshoot issues via phone and email.
• Identify problems quickly using telephone technique and technical knowledge, recording relevant client information.
• Provide prompt, courteous and professional solutions to customer calls.
• Liaise with third party providers to ensure expedient and permanent resolution of technical problems.
• Maintain good working knowledge of banking products.

Skills

Contact centre experience

Customer service

Communication skills

Time management

Tech savvy

Digital banking knowledge

Job description

Location: Auckland Britomart or Wellington Hapori Poneke

Join Our Team as a Digital Banking Specialist!

Are you passionate about digital banking and customer service? We’re looking for dynamic and tech-savvy Digital Banking Specialists to join our team. In this role, you’ll be the go-to experts for our business and organisation customers, helping them navigate and manage their banking needs through our two-to-sign digital platforms.

The Digital Banking Specialist is responsible for assisting our business and organisation customers with managing their banking through our two-to-sign digital platforms. This includes general user and payment queries through to technical support and site administration via phone and email.

Mō te tūranga | About the Role

• Provide exceptional technical and administrative support for general user and payment queries
• Offer technical assistance and troubleshoot issues via phone and email
• Identify problems quickly using both good telephone technique and technical knowledge, recording relevant client information.
• Provide prompt, courteous & professional solutions to customers calls
• Attentive to related needs of customers providing necessary solutions
• Liaise with third party providers to ensure expedient and permanent resolution of technical problems
• Maintain good working knowledge of banking products

Nā tāu rourou | What will you bring?

• Contact centre or helpdesk experience
• Customer service experience in a professional environment
• Excellent communication skills and attention to detail
• Organisation and time management skills
• Confident in learning new digital platforms and are tech savvy
• Knowledge of Westpac’s two-to-sign digital banking solutions including Corporate Online, Business Online, Westpac One for Business advantageous
• Good general banking experience is desirable
• Experience dealing with business or corporate clients is desirable

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

5 November 2026