Despatch Coordinator

Waste Management; Christchurch; On-site; NZD 48,000 - 65,000; Full time

Job summary

WM New Zealand is Christchurch-based and invites applications for a Despatch Coordinator. You’ll deliver exceptional customer service, schedule daily operator work, monitor run sheets, and coordinate driver activities. Strong communication will help you build lasting client relationships and proactively manage delays.

You’ll join a collaborative team in a role that values attention to detail and proactive problem-solving. Applicants must be based in New Zealand with valid work eligibility.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Proactive, positive attitude with ability to build rapport quickly.
• Strong communication and relationship-building skills.
• High attention to detail and effective time management.
• Proficiency in Microsoft Office, particularly Word and Excel.

Responsibilities

• Respond to customer enquiries and requests.
• Schedule daily work for operators.
• Monitor and sign off run sheets.
• Coordinate driver activities.
• Notify clients of operational delays and build lasting relationships.

Job description

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Job Description

We have an exciting opportunity for a Despatch Coordinator to join our Christchurch-based team.

The Role
In this key support role, you’ll be responsible for delivering exceptional customer service to our client base. Your day-to-day responsibilities will include responding to customer enquiries and requests, scheduling daily work for operators, monitoring and signing off run sheets, and coordinating driver activities. Strong communication is essential, as you'll also play a vital role in building lasting customer relationships and proactively notifying clients of any operational delays.

Qualifications

About You
To thrive in this role, you will bring:

• Proven customer service experience in a fast-paced environment
• A proactive, positive attitude and the ability to build rapport quickly
• Strong communication and relationship-building skills
• High attention to detail and effective time management
• Proficiency in Microsoft Office, particularly Word and Excel

You’ll be flexible, customer-focused, and eager to contribute to a collaborative team environment.

Additional Information

What We Offer
You’ll be part of a supportive, high-performing team committed to delivering comprehensive solutions across facility services, waste, recycling, and industrial needs.

WM New Zealand is an equal opportunity employer and maintains a drug and alcohol-free workplace.
Applicants must be based in New Zealand and hold a valid work visa, residency, or New Zealand citizenship.