Data Administrator/ Customer Service Representative

Bluecurrent; Wellington; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Fantastic benefits

Growth opportunities

Sustainability commitment

Job summary

Bluecurrent in Wellington Central is seeking a Data Administrator / Customer Service Representative to support accurate metering data across NZ. You will work with data, improve processes, and ensure timely data delivery for electricity and gas customers.

The role blends data management with customer service, requiring attention to detail and strong communication. You will collaborate with field technicians and internal teams to resolve issues and deliver reliable data insights.

Qualifications

• Experience working with data and Excel.
• Strong problem-solving and continuous improvement mindset.
• Excellent communication and customer-first approach.
• Ability to learn new systems and databases.

Responsibilities

• Investigate and resolve data, service, and customer queries promptly.
• Support reliable metering data services and customer commitments.
• Identify and validate missing data for accurate reporting and billing.
• Collaborate with field technicians on meter configuration and fault resolution.
• Assist customers with data inquiries, usage comparisons, estimates, and data deliveries.
• Maintain accurate customer, site, and equipment records.
• Create and update reports on data quality and service performance.

Skills

Data analysis

Excel

Customer service

Problem solving

Attention to detail

Team collaboration

Tools

CRM systems

Job description

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Data Administrator/ Customer Service Representative

Bluecurrent – Wellington Central, North Island

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovativetechnology.

Fornearly twodecades,we’vebeen a trusted leader in smart meteringand digital solutions, helping businesses and communities make betterenergy decisions.

People are at the heart of everything we do. Bluecurrent offers asupportive, inclusive workplace with fantastic benefits, growthopportunities, and an authentic commitment to sustainability.

Every day we live our values of collaboration, innovation, and delivery, sojoin us andlet’screate a smarter, more sustainable future together.

About the role

Please note the internal title isC&I Data Services Administrator

Are you curious, detail-focused, and motivated by solving problems that make a real difference for customers?

Wehave an exciting opportunityforaC&I Data Services Administrator to join ourcollaborative team and help ensure ourcommercial and industrialcustomers receiveaccurate,timely, and reliable metering datafor both Electricity and Gas across NZ.

What success looks like in the role:

• Investigating and resolving data, service, and customer queries ina timelyandaccurateway.
• Supporting the delivery of reliable metering data services and helping meet customer commitments.
• Identifying,processing, andvalidatingmissing data to supportaccuratereporting and billing outcomes.
• Working closely with field technicians to support meter configuration, fault resolution, site setup, and load verification.
• Helping customers with data enquiries, usage comparisons, estimates, and data file deliveries.
• Maintainingaccuratecustomer, site, and equipment records across systems.
• Creating and updating reports that provide visibility of data quality, service performance, and operational outcomes.

Whatyou’llbring

You’llbesomeone whoenjoysworking with data, learning new systems, andgetting to the rootcauseofan issue.You’llbe comfortable balancing accuracy, customer service, andproblem-solving in a busy operational environment.You’llalso ideally bring:

• Strong problem-solving skills and a continuous improvement mindset.
• Excellent communication skills and a customer-first approach.
• Confidence learning new systems, databases, and technical processes.
• Experience using Excel and working with data.
• Strong attention to detail and a commitment to accuracy.
• The ability to take ownership, follow through, and work well as part of a team.

If yourequireaccessibility support during the application or selection process, please call us on [phone].