Customs Support Specialist (12 months Fixed Term)

DHL; Auckland; On-site; Confidential; Full time

Job summary

DHL in Auckland, New Zealand is seeking a Customs Support Specialist for a 12-month fixed-term assignment. You will provide operational and administrative support for customs clearance activities, ensuring compliance with customs legislation and DHL standards.

You will work with customers, customs authorities, brokers, carriers and internal teams to facilitate smooth shipment movement, handle documentation, data collection, and performance reporting while maintaining accuracy and timely delivery.

Qualifications

• Proficient in MS Office (Word, Excel, PowerPoint).
• Strong English communication (spoken and written).
• Strong analytical and problem-solving skills.
• Effective planning, organizing, and time management.
• Ability to make sound decisions under pressure.
• Results-driven with focus on achieving targets.
• Works well in a team environment and supports team goals.
• High level of accountability and professionalism.
• Clear, concise, and adaptable communication skills.
• Able to stay calm and perform under pressure.

Responsibilities

• Support delivery of customs and trade compliance processes and activities to optimize service and cost performance for customs clearance.
• Perform tasks of generally repetitive nature for import/export documentation such as receiving, reconciling, consolidating/summarizing documents and information.
• Collect data to draft reports and updates for performance monitoring to support other team members.
• Regularly update shipment information and physical status.
• Gather required information for duty, tax and billing issues/discrepancies to support other team members.
• Check recurring routine issues faced during delivery, escalate to supervisor for inputs and guidance.
• Follow defined processes, systems and methods for delivery of assigned tasks.

Skills

MS Office

English proficiency

Analytical thinking

Time management

Decision making

Team player

Accountability

Communication skills

Job description

Customs Support Specialist (12 months Fixed Term)

As a Customs Support Specialist, you will provide operational and administrative support for customs clearance activities, ensuring compliance with customs legislation, DHL standards, and customer requirements. You will work closely with customers, customs authorities, brokers, carriers, and internal stakeholders to facilitate the smooth movement of shipments across borders.

Key responsibilities

Support delivery of customs and trade compliance processes and activities to optimize service and cost performance for customs clearance

Perform assigned tasks of generally repetitive nature for import/export documentation such as receiving, reconciling, consolidating/summarizing documents and information

Collect data to draft reports and updates for performance monitoring to support other team members

Regularly update shipment information and physical status

Gather required information for duty, tax and billing issues/discrepancies to support other team members

Check recurring routine issues faced during delivery, else elevate to supervisor for inputs and guidance

Follow defined processes, systems and methods for delivery of assigned tasks

About you

Proficient in MS Office (Word, Excel, PowerPoint)

Strong English communication skills (spoken and written)

Strong analytical and problem-solving skills

Effective planning, organizing, and time management

Ability to make sound decisions under pressure

Results-driven with focus on achieving targets

Works well in a team environment and supports team goals

High level of accountability and professionalism

Clear, concise, and adaptable communication skills

Able to stay calm and perform under pressure