Specialist Operations Support

DKSH Group; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

DKSH Group in Auckland, NZ is seeking a Specialist, Operations Support to keep field operations running smoothly. You will provide high‑quality operational and administrative support across field resourcing, systems and data accuracy, communications, seasonal processes, and trade spend coordination.

As part of a collaborative Operations Support team, you’ll maintain cross‑functional capability and support continuity across all operational activities, ensuring our field teams have what they need

Qualifications

• Experience providing operational and administrative support across field resourcing, systems, and data accuracy.
• Ability to coordinate seasonal processes, trade spend, and communications.
• Strong proficiency with Microsoft Office and enterprise systems.
• Experience with SAP, CRM systems, Exceedra, Power BI or CTM/GAPIM is advantageous.

Responsibilities

• Respond to field queries and coordinate resourcing; support CRM survey setup and travel submissions.
• Maintain CRM, SAP, SharePoint, GAPIM, CTM, Compass and Exceedra accuracy; process pricing updates and invoices.
• Load and adjust trade spend activities; provide reporting and insights for Sales and Finance teams.
• Manage shared inboxes, coordinate procurement and office activities; prepare PSI reports and trade communications.
• Organise internal meetings, travel logistics, and distribute minutes.

Skills

Organizational skills

Communication skills

Technical proficiency

SAP experience

CRM systems

Power BI

Exceedra

CTM

GAPIM

Tools

SAP

CRM systems

Exceedra

Power BI

CTM

GAPIM

SharePoint

Job description

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Title: Specialist Operations Support

Location: Auckland, NZ, NZ

Global Business Unit: CG

Job Function: Sales

Requisition Number: 246030

Description: Specialist, Operations Support

About the Role

As a Specialist, Operations Support, you will play a key role in keeping DKSH’s field operations running smoothly. You’ll provide high‑quality operational and administrative support across field resourcing, systems and data accuracy, communications, seasonal processes, and trade spend coordination.

Working as part of a collaborative Operations Support team, you’ll maintain cross‑functional capability and support continuity across all operational activities. This role is fast‑paced, varied, and central to ensuring our field teams have what they need to deliver outstanding results for our customers and clients.

What You Will Deliver

• Field Support— Respond to field queries, coordinate resourcing, support CRM survey setup, assist with in‑store issue resolution, and manage payroll and travel submissions
• Systems & Data Management— Maintain CRM, SAP, SharePoint, GAPIM, CTM, Compass and Exceedra accuracy; process pricing updates, invoices and purchase orders; ensure master data integrity
• Trade Spend Coordination— Load, actualise and adjust trade spend activities; provide reporting and insights; work closely with Sales, Field, Finance and Insights teams to ensure one source of truth
• Operational Administration— Manage shared inboxes, support seasonal order processes, coordinate procurement and office activities, produce PSI reports, and prepare trade communications
• Meeting & Event Coordination— Organise internal meetings, prepare agendas, manage logistics, coordinate travel, and distribute minutes

What You Bring

• Strong organisational capability— You manage competing priorities with accuracy, structure, and attention to detail
• Excellent communication skills— Confident engaging with field teams, internal stakeholders, and external partners
• Technical proficiency— Skilled in Microsoft Office; experience with SAP, CRM systems, Exceedra, Power BI, CTM or GAPIM is an advantage
• Problem‑solving mindset— Comfortable resolving issues, escalating when needed, and contributing to continuous improvement
• Collaboration & relationship building— Able to work effectively across Field, Sales, Finance, Insights & Analytics, and Client Services
• Adaptability & resilience— You embrace change, learn new systems quickly, and deliver consistently in a fast‑moving environment

If you are a detail‑oriented professional with exceptional administrative capability and a passion for supporting teams to achieve their best, this could be the role for you.

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