Air Exports Officer

The Peninsular and Oriental Steam Navigation Company; Auckland; On-site; NZD 60,000 - 90,000; Full time

Job summary

DP World in Auckland is seeking an experienced Air Exports Officer on a 12-month contract to manage export airfreight bookings from booking to delivery, ensuring compliance with customer and regulatory requirements and delivering high levels of service.

You will coordinate with customers, airlines, agents and internal teams, handle air waybills and documentation, monitor milestones and maintain accurate records, with a proactive approach to process improvement.

Qualifications

• Experience in air freight export operations within the freight forwarding or logistics industry.
• Strong knowledge of air export processes, documentation and regulatory requirements.
• Experience using CargoWise or similar freight management systems.
• Strong customer service and stakeholder management skills.
• Excellent organisation, attention to detail and ability to manage competing priorities.
• Strong communication, problem-solving and teamwork skills, with a proactive approach to delivering results.

Responsibilities

• Manage export airfreight bookings, shipment processing, freight dispatch and tracking
• Prepare and process air waybills, commercial documentation and customs/regulatory documentation
• Coordinate with customers, airlines, agents and transport providers to ensure shipments move efficiently and on time
• Monitor shipment milestones, provide updates and prepare customer and agent quotations
• Complete billing accurately and maintain up-to-date operational and financial records in CargoWise
• Ensure compliance with RACA, Customs, MPI and internal requirements while identifying opportunities for process improvement

Skills

Air freight operations

CargoWise

Customer service

Communication

Attention to detail

Teamwork

Tools

CargoWise

Job description

Job Purpose

DP World is seeking an experienced Air Exports Officer to join our Global Freight team on a 12-month contract, based in Auckland, New Zealand. In this role, you will manage client export airfreight bookings and coordinate shipments from booking through to delivery, ensuring freight is processed accurately, efficiently and in line with customer and regulatory requirements. You will work closely with customers, airlines, trucking companies, agents and internal stakeholders to deliver a high level of customer service.

Key Responsibilities

• Manage export airfreight bookings, shipment processing, freight dispatch and tracking
• Prepare and process air waybills, commercial documentation and customs/regulatory documentation
• Coordinate with customers, airlines, agents and transport providers to ensure shipments move efficiently and on time
• Monitor shipment milestones, provide updates and prepare customer and agent quotations
• Complete billing accurately and maintain up-to-date operational and financial records in CargoWise
• Ensure compliance with RACA, Customs, MPI and internal requirements while identifying opportunities for process improvement

Qualifications, Skills and Experience

• Experience in air freight export operations within the freight forwarding or logistics industry
• Strong knowledge of air export processes, documentation and regulatory requirements
• Experience using CargoWise or similar freight management systems
• Strong customer service and stakeholder management skills
• Excellent organisation, attention to detail and ability to manage competing priorities
• Strong communication, problem-solving and teamwork skills, with a proactive approach to delivering results

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.