Customer Support - Nelson Campus

Nelson Marlborough Institute of Technology; Nelson; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Nelson Marlborough Institute of Technology (NMIT) invites applications for a campus Information & Admissions role on the Nelson Campus. The position is 37.5 hours per week across 5 days, focusing on delivering excellent customer support to learners, staff and stakeholders at arrival.

You will work with other service teams to provide administrative, event and facilities support, ensuring timely, accurate information and professional service in a diverse, fast-paced environment.

Qualifications

• 2–3 years secondary schooling with 5+ years related experience, or NCEA Level 2 with 4+ years, or NCEA Level 3 with 3+ years.
• Proficient in MS Office and databases; strong customer support experience.
• Proven ability to work independently in a fast-paced environment with confidentiality.

Responsibilities

• Provide customer support as the primary contact for learners, staff and stakeholders on arrival to our campuses.
• Support events, administration and facilities in collaboration with other service teams.
• Ensure information is timely, accurate and professional to guide and navigate.
• Maintain confidentiality and exercise judgement in handling information.

Skills

MS Office

Database knowledge

Customer support

Cultural awareness

Administrative processes

Communication of technical info

Attention to detail

Multitasking

Independent work

Professional presentation

Driver's license

Education

2–3 years secondary schooling with 5+ years related experience

NCEA Level 2 or equivalent with 4+ years experience

NCEA Level 3 or equivalent with 3+ years experience

Job description

Are you looking for a great job which keeps you busy? Our Information & Admissions Team on the Nelson Campus are looking for a new team player, ready to help our customers who come from a diverse range of cultures. This role is 37.5 hours per week over 5 days.

One of the key focus areas of this position is to provide customer support, serving as the primary point of contact for learners, staff and stakeholders on arrival to our campuses. Information and support is timely, accurate and professional to guide and navigate.

Working collaboratively with other service teams in the provision of event, administrative and facility support, this role contributes to NMIT's commitment to excellence in service delivery.

To be successful in this role you will need:

• Minimum of 2-3 years secondary schooling with 5+ years' experience in a related field/role OR
• NCEA level 2 (or equivalent) with 4+ years' experience in related field OR
• NCEA level 3 (or equivalent) with 3+ years' experience in related field

You will also need to:

• Have proficient computer use in MS Suite and software systems including understanding of databases
• Have proven customer support experience and demonstrated cultural awareness
• Have proven strengths working with systems and administrative processes
• Have proven ability to obtain, clarify, analyze and efficiently convey relevant technical information accurately
• Be methodical with a high degree of accuracy and attention to detail while working to deadlines
• Have a mature outlook with proven ability to maintain confidentiality and exercise judgement
• Have proven ability to organise, multitask and prioritise in a fast-paced environment
• Have the ability to work independently in a self-managing team environment
• Have professional personal presentation
• Have a clean driver's license

The successful applicant will be required to work resourcefully and successfully without direct supervision. Your communication skills will be second to none.

• Great location with access to free onsite parking
• Excellent employee benefits such as tertiary study discount and annual Christmas / New Year closedown
• Wellbeing initiatives such as EAP services + free annual flu vaccinations and eye exams + onsite health support

Nelson Marlborough Institute of Technology Ltd (NMIT) is Government owned, NZQA Category One tertiary education institute. It operates three campuses, servicing over 6500 tertiary students from the Nelson and Marlborough regions, and from all over the world. Our promise is 'work-ready, world-ready graduates'.

You must hold the legal right to work in New Zealand

Application close date is midnight on Monday 31st August 2026.