Customer Support & IT Administrator

Talent Propeller Limited; Wellington; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work-life balance

Supportive team

Job summary

BCITO in Wellington is seeking a Customer Support Administrator to deliver high-level customer service and efficient administration support. You will respond to phone and email inquiries promptly and provide IT assistance for the myBCITO Canvas LMS.

The role requires clear written and verbal communication, strong teamwork, and the ability to prioritise tasks to meet deadlines. A supportive team and flexible balance are offered.

Qualifications

• Experience in office administration and customer service.
• Strong relationship-building and teamwork.
• Proactive problem solver with troubleshooting skills.
• Excellent written and verbal communication.
• Able to prioritise and deliver accurate outcomes.
• IT savvy and quick to learn new technology.
• Experience handling financial queries is a bonus.

Responsibilities

• Provide regular and high-level customer service to internal and external customers.
• Deliver accurate and timely responses to phone and email inquiries.
• Provide administration support to the team.
• Offer IT support on myBCITO Canvas LMS.

Skills

Office admin

Customer service

People skills

Problem solving

Communication

Prioritization

IT literacy

Financial queries

Tools

Canvas LMS

Job description

BCITO in Wellington is seeking a Customer Support Administrator to deliver high-level customer service and efficient administration support. You will respond to phone and email inquiries promptly and provide IT assistance for the myBCITO Canvas LMS.

The role requires clear written and verbal communication, strong teamwork, and the ability to prioritise tasks to meet deadlines. A supportive team and flexible balance are offered.