Customer Support Administrator — Team‑Focused IT Help

Recruitmenthub; Wellington; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Mahi that makes a real difference ina

Great team support

Awesome company culture!

Job summary

BCITO in Wellington is seeking a Customer Support Administrator to deliver reliable customer service and administration support to our teams and external clients. You will handle inquiries by phone and email, troubleshoot basic issues, and help users navigate the myBCITO Canvas learning system while building strong relationships across the organisation.

The role suits a proactive communicator who can prioritise tasks, adapt to new technology, and contribute to a collaborative culture that values

Qualifications

• Experience in office administration and customer service.
• Strong relationship-building and teamwork abilities.
• Proactive problem solver with troubleshooting skills.
• Excellent written and verbal communication.
• Ability to prioritise and deliver accurate outcomes.
• IT-savvy and quick to learn new technology.
• Experience responding to financial queries is a bonus.

Responsibilities

• Provide regular and high-level customer service to internal and external customers.
• Respond to phone and email inquiries accurately and promptly; assist with IT support on myBCITO Canvas LMS.

Skills

Office administration

Customer service

Relationship building

Problem solving

Communication

Prioritization

IT literacy

Financial queries

Job description

BCITO in Wellington is seeking a Customer Support Administrator to deliver reliable customer service and administration support to our teams and external clients. You will handle inquiries by phone and email, troubleshoot basic issues, and help users navigate the myBCITO Canvas learning system while building strong relationships across the organisation.

The role suits a proactive communicator who can prioritise tasks, adapt to new technology, and contribute to a collaborative culture that values