Customer Support Administrator

Recruitmenthub; Wellington; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Mahi that makes a real difference ina

Great team support

Awesome company culture!

Job summary

BCITO in Wellington is seeking a Customer Support Administrator to deliver reliable customer service and administration support to our teams and external clients. You will handle inquiries by phone and email, troubleshoot basic issues, and help users navigate the myBCITO Canvas learning system while building strong relationships across the organisation.

The role suits a proactive communicator who can prioritise tasks, adapt to new technology, and contribute to a collaborative culture that values

Qualifications

• Experience in office administration and customer service.
• Strong relationship-building and teamwork abilities.
• Proactive problem solver with troubleshooting skills.
• Excellent written and verbal communication.
• Ability to prioritise and deliver accurate outcomes.
• IT-savvy and quick to learn new technology.
• Experience responding to financial queries is a bonus.

Responsibilities

• Provide regular and high-level customer service to internal and external customers.
• Respond to phone and email inquiries accurately and promptly; assist with IT support on myBCITO Canvas LMS.

Skills

Office administration

Customer service

Relationship building

Problem solving

Communication

Prioritization

IT literacy

Financial queries

Job description

For more information about role responsibilities and the skills we are looking for, please download the PD at the bottom of this page.

Customer Support Administrator

Reference: 6940466

• Mahi that makes a real difference in people's lives
• Great team support
• Awesome company culture!

Welcome aboard! Nau mai, haere mai, whakatau mai

Keen to be part of an organisation that helps build the people who build Aotearoa New Zealand? We are working hard to support the construction sector navigate change and prepare for the future. If you are looking for an opportunity where your skills and experience will contribute to achieving positive outcomes, then this role could be for you.

• Experience in office administration and customer service.
• A people person who builds strong relationships and enjoys being part of a team.
• A proactive problem solver who enjoys troubleshooting.
• An excellent communicator, both in writing and verbally.
• Able to prioritise and deliver accurate outcomes.
• IT savvy and comfortable learning new technology.
• Experience responding to financial queries would be a bonus.

Mō tēnei tūranga mahi | Tulaga o le galuega | About the role
As a Customer Support Administrator (CSA), you will be a key part of the team that provides regular and high-level customer service to our internal and external customers, including administration support, accurate and timely response to phone and email inquiries, and IT support on myBCITO (Canvas learning management system).

Mō mātou | O le matou 'au'aunaga | About us
At BCITO, we're driven by a passion for building not just structures, but the careers of those who will shape New Zealand's future. We're committed to honouring Te Tiriti o Waitangi and serving the needs of Māori and Pasifika learners and communities, and women in the industry. Our goal is to cultivate a culturally competent and confident workforce to fulfil this mission.

We embrace diversity, prioritise the well-being and safety of our team, and we will equip you with all the tools you need to thrive, and the flexibility to maintain a healthy work-life balance.