Customer Support Administrator

Talent Propeller Limited; Wellington; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work-life balance

Supportive team

Job summary

BCITO in Wellington is seeking a Customer Support Administrator to deliver high-level customer service and efficient administration support. You will respond to phone and email inquiries promptly and provide IT assistance for the myBCITO Canvas LMS.

The role requires clear written and verbal communication, strong teamwork, and the ability to prioritise tasks to meet deadlines. A supportive team and flexible balance are offered.

Qualifications

• Experience in office administration and customer service.
• Strong relationship-building and teamwork.
• Proactive problem solver with troubleshooting skills.
• Excellent written and verbal communication.
• Able to prioritise and deliver accurate outcomes.
• IT savvy and quick to learn new technology.
• Experience handling financial queries is a bonus.

Responsibilities

• Provide regular and high-level customer service to internal and external customers.
• Deliver accurate and timely responses to phone and email inquiries.
• Provide administration support to the team.
• Offer IT support on myBCITO Canvas LMS.

Skills

Office admin

Customer service

People skills

Problem solving

Communication

Prioritization

IT literacy

Financial queries

Tools

Canvas LMS

Job description

• Mahi that makes a real difference in people's lives
• Great team support
• Awesome company culture!

Welcome aboard! Nau mai, haere mai, whakatau mai

Keen to be part of an organisation that helps build the people who build Aotearoa New Zealand? We are working hard to support the construction sector navigate change and prepare for the future. If you are looking for an opportunity where your skills and experience will contribute to achieving positive outcomes, then this role could be for you.

• Experience in office administration and customer service.
• A people person who builds strong relationships and enjoys being part of a team.
• A proactive problem solver who enjoys troubleshooting.
• An excellent communicator, both in writing and verbally.
• Able to prioritise and deliver accurate outcomes.
• IT savvy and comfortable learning new technology.
• Experience responding to financial queries would be a bonus.

Mŏ ūąuniti fi＞ “꟡ | Tulaga o le gātua | About the role
As a Customer Support Administrator (CSA), you will be a key part of the team that provides regular and high-level customer service to our internal and external customers, including administration support, accurate and timely response to phone and email inquiries, and IT support on myBCITO (Canvas learning management system).

Mŏ mątī | “꟡” do da 'ava'ia | About us
At BCITO, we're driven by a passion for building not just structures, but the careers of those who will shape New Zealand's future. We're committed to honouring Te Tiriti o Waitangi and serving the needs of Māori and Pasifika learners and communities, and women in the industry. Our goal is to cultivate a culturally competent and confident workforce to fulfil this mission.

We embrace diversity, prioritise the well-being and safety of our team, and we will equip you with all the tools you need to thrive, and the flexibility to maintain a healthy work-life balance.