Customer Support Champion — Calm, Solutions-Driven

IMS Group; Nelson; On-site; NZD 42,000 - 60,000; Full time

Job summary

IMS Group's Nelson operation is seeking a Customer Services Officer to handle inbound calls and email queries, providing friendly, solutions-focused support. You will communicate clearly, remain calm under pressure, and work with contractors to uphold service standards.

Key duties include processing customer queries, assisting with freight-related admin tasks, and contributing to reporting and operational activities as needed. Eligibility to work in New Zealand and pre-employment checks apply.

Qualifications

• Experience handling customer inquiries via multiple channels.
• Strong communication and problem-solving skills.
• Proficient in data entry and maintaining accurate records.

Responsibilities

• Process customer queries via phone, email and face-to-face interactions.
• Adhere to national service standards and deliver quality support.
• Assist with operational and admin duties such as sorting, scanning and reporting.

Skills

Customer service

Communication

Data entry

MS Office

Tools

Microsoft Office

Job description

IMS Group's Nelson operation is seeking a Customer Services Officer to handle inbound calls and email queries, providing friendly, solutions-focused support. You will communicate clearly, remain calm under pressure, and work with contractors to uphold service standards.

Key duties include processing customer queries, assisting with freight-related admin tasks, and contributing to reporting and operational activities as needed. Eligibility to work in New Zealand and pre-employment checks apply.