Customer Services Officer

New Zealand Couriers; Nelson; On-site; NZD 45,000 - 55,000; Full time

Job summary

New Zealand Couriers is seeking a Customer Services Officer to join our Nelson team. You will handle inbound calls, respond to email queries, and assist customers with solutions-focused resolutions in a busy courier environment.

Key traits include calm under pressure, accuracy, and strong data entry and Microsoft Office skills, plus a collaborative approach with contractors and staff to uphold service excellence. Hours are Monday to Friday, 8:00am–5:00pm and rostered Saturdays.

Qualifications

• Experience in customer service or call center is preferred.
• Strong communication and problem-solving abilities.
• Proficient with MS Office and data entry.

Responsibilities

• Handle customer queries via phone and email, with a friendly, solutions-focused approach.
• Adhere to service standards and company policies at all times.
• Assist with operational and admin duties such as freight sorting, scanning, and reporting.

Skills

Customer service

Communication

Problem solving

MS Office

Tools

Microsoft Office

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About New Zealand CouriersProudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

What we look for in a Customer Services Officer:

Taking inbound calls, answering email queries in support of our customers, your ability to communicate and connect to people will see you achieve exceptional customer service.You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.

Key responsibilities include:

• Process customer queries, via phone, email and face-to-face queries
• Adhering to company national standards of service excellence at all times
• Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc. where required

Hours for this role are Monday to Friday, 8.00am – 5.00pm androsteredSaturdays 7.30am – 9.30am

Key attributes

• Results-drivenwith natural problem-solving skills
• Understanding that complaints are opportunities to build better customer experiences
• A high level of accuracy and attention to detail
• Excellent data entry skills and experienced with Microsoft Office
• People-person; great listening skills; can build rapport with customers and colleagues

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.