Customer Solutions Officer

Randstad; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Randstad in Wellington seeks a proactive Customer Solutions Officer on a 12-month fixed term contract. This role blends customer care with data capture, requiring calm communication and organized attention to detail.

You’ll be the first point of contact across phone, chat and email, solving routine issues, drafting concise summaries, and supporting the team with back‑office tasks. Adaptability and respectful collaboration are key assets in this fast-paced environment.

Qualifications

• Experience in customer service or call centre.
• Ability to capture data accurately and draft summaries.
• Comfort with multiple communication channels.

Responsibilities

• Be the First Point of Contact: Engage with diverse individuals across phone, written messages, and digital chat.
• Problem-Solve on Your Feet: Use active listening and ask good questions to resolve everyday issues.
• Keep Things Seamless: Capture data accurately and draft concise summaries.
• Collaborate & Support: Assist with background operational tasks and continuous improvements.

Skills

Calm communication

Active listening

Problem solving

Detail oriented

Independent work

Adaptability

Cultural awareness

Education

Primary School/Junior High

Tools

Microsoft Office

Job description

Are you a self-starter who thrives in high-energy environments? Do you love talking to people, organizing details, and bringing calm to potential chaos? A reputable, forward-thinking organization is looking for a versatile team player to join operations as a Customer Solutions Officer. This is a 12 month fixed term contract.

If you're adaptable, resilient, and passionate about facilitating clear communication, this might be the perfect space for you to shine.

What You’ll Do

• Be the First Point of Contact: Engage with diverse individuals across multiple channels (phone, written messages, and digital chat) to guide them through everyday inquiries.
• Problem-Solve on Your Feet: Use active listening and smart questioning to understand unique situations, find common ground, and help resolve everyday friction points.
• Keep Things Seamless: Capture key data accurately, draft high-quality summaries, and keep essential records organized.
• Collaborate & Support: Work alongside supportive team members, assisting with background operational tasks, minor research, and continuous improvements.

What We’re Looking For

• A Calm Communicator: Cool under pressure, clear in your writing, and comfortable managing challenging interactions with patience and empathy.
• Detail-Oriented & Independent: Highly organized with great time-management skills and a natural eye for accuracy.
• Adaptable Learner: Ready to digest basic frameworks, pick up technical concepts quickly, and apply core principles to your work.
• Culturally Aware: Enthusiastic about inclusive environments and respectful, values-aligned interactions.

Why Apply?

If you want a varied role where no two days are quite the same,

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service Representative, CSR, customer service, Contact Centre, Whanganui, temporary assignment, inbound calls, outbound calls, first call resolution, Te Whatu Ora, administration, Microsoft Office, Tikanga Māori, Te Tiriti o Waitangi

qualifications

• Relevant experience

education

Primary School/Junior High