Customer Services Officer

TIMG; Nelson; On-site; NZD 42,000 - 54,000; Full time

Job summary

New Zealand Couriers in Nelson is seeking a Customer Services Officer to take inbound calls and respond to email queries in support of our customers. Your ability to communicate and connect with people will drive exceptional service, and your calm, solutions‑focused approach will help resolve issues quickly.

Key duties include processing queries via phone, email and face-to-face, upholding national standards of service, and assisting with admin tasks such as freight sorting, scanning and

Qualifications

• Inbound calls and email queries support for customers.
• Strong communication and calm under pressure.
• Willing to collaborate with team and contractors.
• Accurate data entry with attention to detail and MS Office skills.

Responsibilities

• Process customer queries via phone, email, and face-to-face.
• Maintain service standards and customer care at all times.
• Assist in operational and admin duties such as freight sorting, scanning, and reporting.

Skills

Customer Service

Communication

Problem Solving

Data Entry

Tools

Microsoft Office

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About New Zealand CouriersProudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

What we look for in a Customer Services Officer:

Taking inbound calls, answering email queries in support of our customers, your ability to communicate and connect to people will see you achieve exceptional customer service.You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.

Key responsibilities include:

• Process customer queries, via phone, email and face-to-face queries
• Adhering to company national standards of service excellence at all times
• Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc. where required

Hours for this role are Monday to Friday, 8.00am – 5.00pm androsteredSaturdays 7.30am – 9.30am

Key attributes

• Results-drivenwith natural problem-solving skills
• Understanding that complaints are opportunities to build better customer experiences
• A high level of accuracy and attention to detail
• Excellent data entry skills and experienced with Microsoft Office
• People-person; great listening skills; can build rapport with customers and colleagues

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.