Customer Experience Advisor – Inbound Support (Mon-Fri)

Big Chill Distribution; Nelson; On-site; NZD 45,000 - 60,000; Full time

Job summary

New Zealand Couriers is seeking a Customer Services Officer to handle inbound calls, respond to email queries and support our customers with a solutions-focused approach. You will stay calm under pressure and collaborate with the team to ensure high-quality service delivery.

Hours are Monday to Friday, 8:00 am – 5:00 pm with rostered Saturdays. You will also assist with administrative duties like freight sorting, scanning and reporting as required, contributing to accurate data entry and

Qualifications

• Experience delivering excellent customer service and communicating clearly.
• Ability to stay calm under pressure and resolve queries with solutions.
• Strong listening skills and attention to detail in data handling.

Responsibilities

• Process customer queries via phone, email and face-to-face interactions.
• Adhere to company standards of service excellence at all times.
• Assist in operational and admin duties such as freight sorting, scanning and reporting.

Skills

Customer service

Communication skills

Listening skills

Attention to detail

Problem-solving

Tools

Microsoft Office

Job description

New Zealand Couriers is seeking a Customer Services Officer to handle inbound calls, respond to email queries and support our customers with a solutions-focused approach. You will stay calm under pressure and collaborate with the team to ensure high-quality service delivery.

Hours are Monday to Friday, 8:00 am – 5:00 pm with rostered Saturdays. You will also assist with administrative duties like freight sorting, scanning and reporting as required, contributing to accurate data entry and