Customer Service Specialist: Inbound Support & Ops

TIMG; Nelson; On-site; NZD 42,000 - 54,000; Full time

Job summary

New Zealand Couriers in Nelson is seeking a Customer Services Officer to take inbound calls and respond to email queries in support of our customers. Your ability to communicate and connect with people will drive exceptional service, and your calm, solutions‑focused approach will help resolve issues quickly.

Key duties include processing queries via phone, email and face-to-face, upholding national standards of service, and assisting with admin tasks such as freight sorting, scanning and

Qualifications

• Inbound calls and email queries support for customers.
• Strong communication and calm under pressure.
• Willing to collaborate with team and contractors.
• Accurate data entry with attention to detail and MS Office skills.

Responsibilities

• Process customer queries via phone, email, and face-to-face.
• Maintain service standards and customer care at all times.
• Assist in operational and admin duties such as freight sorting, scanning, and reporting.

Skills

Customer Service

Communication

Problem Solving

Data Entry

Tools

Microsoft Office

Job description

New Zealand Couriers in Nelson is seeking a Customer Services Officer to take inbound calls and respond to email queries in support of our customers. Your ability to communicate and connect with people will drive exceptional service, and your calm, solutions‑focused approach will help resolve issues quickly.

Key duties include processing queries via phone, email and face-to-face, upholding national standards of service, and assisting with admin tasks such as freight sorting, scanning and