Customer Success Specialist

Windcave; Auckland; On-site; NZD 52,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Discounted health insurance

Job summary

Windcave, a NZ-based leader in payment technology, is seeking Customer Success Specialists for our Auckland team. You will help grow and support existing accounts, provide responsive guidance on commercial queries, and educate clients about products and features.

The role offers hybrid work arrangements with on-site days and collaborative cross-functional support. The ideal candidate is an entry-level professional or recent graduate with strong communication, organisational skills, and a keen

Qualifications

• Entry-level candidates and recent graduates welcome.
• Interest in Payment/Finance Technology sector.
• Strong written and verbal communication skills.

Responsibilities

• Provide responsive assistance on commercial queries.
• Inform and educate customers about products and features.
• Upsell/cross-sell new services to existing customers.
• Support and collaborate with cross-functional teams.
• Regularly report on key accomplishments and monitor metrics.

Skills

Communication

Organisation

Relationship-building

CRM proficiency

Tools

CRM

Word

Excel

PowerPoint

Job description

About Windcave:

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single
provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

About the Role

To play a key part in our growth and expansion, we are seeking results-driven Customer Success Specialists to join our high performing Sales team in Auckland Central. The focus will be to grow and support existing accounts.

Key responsibilities include:

• Provide responsive assistance on commercial queries
• Inform and educate customers about products and features
• Upsell/cross-sell new services to existing customers
• Support and collaborate with cross-functional teams
• Regularly report on key accomplishments and monitor key metrics to identify areas for improvement

About You

The role will suit entry-level candidates and recent graduates who share an interest in the Payment/ Finance Technology sector. You will be enthusiastic about representing a high-growth and market leading organisation and will be motivated to achieve goals.

You will also have:

• Excellent written and verbal communications skills
• Organisational skills and flexibility to both manage field sales and working with the internal team
• Good communication and relationship-building skills to build trust and connection
• Intermediate level knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
• Awareness of the payments industry and trends would be beneficial

Benefits on offer:

We value our employees and offer competitive benefits, including:

• Competitive salary
• Hybrid work (currently following hybrid work model; mandatory 3 days' work from office Monday, Tuesday, and Friday)
• Discounted health insurance (depending upon eligibility)

Why join us?

At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions.

We are committed to providing:

• A supportive and inclusive environment
• Career development, learning, and long-term career opportunities
• Exciting and challenging projects
• On going training and support