Junior Technical Support Analyst

Windcave; Auckland; Hybrid; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Discounted health insurance

Job summary

Windcave, based in Auckland CBD, is seeking a Junior Technical Support Analyst (Entry-level) to join our technical team. This role is ideal for a motivated, self-driven individual who enjoys problem solving and helping customers.

You will work with a dynamic team to learn our payment technology and support colleagues and clients. A degree in IT and a willingness to learn are valued, with hybrid work and opportunities for growth at a global company.

Qualifications

• Bachelor’s degree in Information Technology or in relevant field is required.
• Relevant work experience in a technology/product industry is a plus.

Responsibilities

• Keen sensitivity to customer needs.
• Ability to develop warm customer relationship.
• Proficient oral and written communication skills.
• A problem solver attitude with a good attention to detail.
• Willingness and enthusiasm to learn new systems.
• Ability to develop knowledge and applying new skills.
• Motivation to be a team player.
• Customer focus at heart with a positive and friendly 'can do' attitude.
• Determination to commit effort and the passion to achieve set goals.

Education

Bachelor’s degree in Information Technology or in relevant field

Job description

Junior Technical Support Analyst (Entry-level)

About Windcave:

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single
provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

About the role:

We are looking for Technical Support Analyst to join our dynamic team based in CBD. This is a great opportunity for a motivated, self-driven, technical professional who is passionate about problem solving and providing customer support or someone who is a recent graduate and is looking to start their career.

Role responsibilities:

• Keen sensitivity to customer needs.
• Ability to develop warm customer relationship.
• Proficient oral and written communication skills.
• A problem solver attitude with a good attention to detail.
• Willingness and enthusiasm to learn new systems.
• Ability to develop knowledge and applying new skills.
• Motivation to be a team player.
• Customer focus at heart with a positive and friendly 'can do' attitude.
• Determination to commit effort and the passion to achieve set goals.

Experience/ Skills required:

• An A+/A or B+ equivalent bachelor’s degree in information technology or in relevant field.
• Relevant work experience in a technology/product industry.

Benefits on offer:

We value our employees and offer competitive benefits, including:

• Competitive salary
• Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday)
• Discounted health insurance (depending upon eligibility)

Why join us?

At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing:

• A supportive and inclusive environment
• Career development, learning, and long-term opportunities
• Exciting and challenging projects
• On going training and support

Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.

Please Note:

You must be a citizen, permanent resident or resident to be considered for this opportunity. There is no flexibility around this requirement.