Hybrid Tech Support Analyst (Entry Level) — Career Growth

Windcave; Auckland; Hybrid; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Discounted health insurance

Job summary

Windcave, based in Auckland CBD, is seeking a Junior Technical Support Analyst (Entry-level) to join our technical team. This role is ideal for a motivated, self-driven individual who enjoys problem solving and helping customers.

You will work with a dynamic team to learn our payment technology and support colleagues and clients. A degree in IT and a willingness to learn are valued, with hybrid work and opportunities for growth at a global company.

Qualifications

• Bachelor’s degree in Information Technology or in relevant field is required.
• Relevant work experience in a technology/product industry is a plus.

Responsibilities

• Keen sensitivity to customer needs.
• Ability to develop warm customer relationship.
• Proficient oral and written communication skills.
• A problem solver attitude with a good attention to detail.
• Willingness and enthusiasm to learn new systems.
• Ability to develop knowledge and applying new skills.
• Motivation to be a team player.
• Customer focus at heart with a positive and friendly 'can do' attitude.
• Determination to commit effort and the passion to achieve set goals.

Education

Bachelor’s degree in Information Technology or in relevant field

Job description

Windcave, based in Auckland CBD, is seeking a Junior Technical Support Analyst (Entry-level) to join our technical team. This role is ideal for a motivated, self-driven individual who enjoys problem solving and helping customers.

You will work with a dynamic team to learn our payment technology and support colleagues and clients. A degree in IT and a willingness to learn are valued, with hybrid work and opportunities for growth at a global company.