Customer & Settlements Specialist

Avanti Finance Group; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

KiwiSaver

Gym access

Volunteer day

Fresh fruit

Flexible work arrangements

Job summary

Avanti Finance is seeking a customer-focused professional for a hybrid role mixing Customer Services and Settlements in Auckland. You’ll handle inbound calls and emails, provide accurate information at first contact, and help progress loan applications to settlement.

The role offers flexible working arrangements, opportunities to grow, and a culture that values collaboration, curiosity and delivering great customer experience.

Qualifications

• Experience in customer service, contact centre, financial services, or a similar environment.
• Strong communication skills and a calm, solution‑focused approach.
• Attention to detail and the ability to manage multiple tasks.
• Flexible mindset and willingness to learn across different areas.

Responsibilities

• Handling inbound calls and emails from customers with professionalism and empathy.
• Providing clear, accurate information at the first point of contact.
• Resolving enquiries efficiently and escalating where appropriate.
• Supporting service levels during periods of high contact volumes.
• Supporting loan applications and settlements during peak activity periods.
• Working closely with internal teams, introducers, and external partners.
• Ensuring documentation and processes are completed accurately and on time.
• Helping maintain strong turnaround times and responsiveness.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

Bachelor’s degree or equivalent

Job description

We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.

We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.

If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.

The Role

This role is ideal for someone who enjoys helping customers and thrives in a fast paced environment, working a five day roster that includes Saturday and Sunday.

In this hybrid role, you’ll split your time between Customer Services and Settlements, flexing your focus to where support is most needed. You’ll play a key role in ensuring customers and introducers receive timely, accurate support - whether that’s answering enquiries at first contact or helping progress applications through to settlement. You’ll be part of a collaborative environment where development is encouraged, and where your ability to adapt, problem‑solve, and communicate clearly will make a real difference to service levels and customer experience.

What You’ll Be Doing

Your responsibilities will flex across both Customer Services and Settlements, depending on business needs. This variety helps ensure customers and introducers receive timely, high‑quality support at key points in their journey

Handling inbound calls and emails from customers with professionalism and empathy

• Providing clear, accurate information at the first point of contact
• Resolving enquiries efficiently and escalating where appropriate
• Supporting service levels during periods of high contact volumes
• Supporting loan applications and settlements during peak activity periods
• Working closely with internal teams, introducers, and external partners
• Ensuring documentation and processes are completed accurately and on time
• Helping maintain strong turnaround times and responsiveness

What You’ll Bring

Experience in customer service, contact centre, financial services, or a similar environment

• Strong communication skills and a calm, solution‑focused approach
• Attention to detail and the ability to manage multiple tasks
• A flexible mindset and willingness to learn across different areas
• Confidence working in fast‑paced, customer‑facing situations

Experience in lending, finance, or settlements is great - but not essential. We value attitude, curiosity, and a genuine desire to help customers

What's in it for me?

At Avanti Finance, you'll be supported to grow your career, develop new skills and take ownership of your professional development.

You'll have the chance to give back to the community through initiatives such as Duffy Books in Homes and our annual volunteer day programme.

Depending on the role and team, flexible working arrangements may be available to support your work‑life balance.

You'll have access to a range of benefits, which include enhanced KiwiSaver employer contributions (on top of your base salary), enhanced parental and secondary carer benefits , free access to a gym, pilates studio, sauna and state‑of‑the‑art end of trip facilities,and fresh fruit in the office .

If you're looking for a place where you can realise your potential, feel supported and make a meaningful contribution, we'd love to hear from you.

Our values are the fabric of what makes Avanti, Avanti

They guide our decisions, shape how we work, set the standards we hold ourselves and each other to, and build the trust that brings us together.

Champion the Customer: We put people at the heart of every decision

Win Together: We achieve more when we work as one

Do What’s Right: We act with integrity and take responsibility

Be Curious: We keep an open mind to new possibilities

Together, these values help create a workplace where people can grow, contribute and do their best work.