Hybrid Customer & Settlements Specialist

Avanti Finance Group; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

KiwiSaver

Gym access

Volunteer day

Fresh fruit

Flexible work arrangements

Job summary

Avanti Finance is seeking a customer-focused professional for a hybrid role mixing Customer Services and Settlements in Auckland. You’ll handle inbound calls and emails, provide accurate information at first contact, and help progress loan applications to settlement.

The role offers flexible working arrangements, opportunities to grow, and a culture that values collaboration, curiosity and delivering great customer experience.

Qualifications

• Experience in customer service, contact centre, financial services, or a similar environment.
• Strong communication skills and a calm, solution‑focused approach.
• Attention to detail and the ability to manage multiple tasks.
• Flexible mindset and willingness to learn across different areas.

Responsibilities

• Handling inbound calls and emails from customers with professionalism and empathy.
• Providing clear, accurate information at the first point of contact.
• Resolving enquiries efficiently and escalating where appropriate.
• Supporting service levels during periods of high contact volumes.
• Supporting loan applications and settlements during peak activity periods.
• Working closely with internal teams, introducers, and external partners.
• Ensuring documentation and processes are completed accurately and on time.
• Helping maintain strong turnaround times and responsiveness.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Avanti Finance is seeking a customer-focused professional for a hybrid role mixing Customer Services and Settlements in Auckland. You’ll handle inbound calls and emails, provide accurate information at first contact, and help progress loan applications to settlement.

The role offers flexible working arrangements, opportunities to grow, and a culture that values collaboration, curiosity and delivering great customer experience.