Customer Services Specialist – Fast-Paced Manufacturing

Placemakers; Auckland; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Education fund

Wellbeing program

Learning & development

Inclusive culture

Career opportunities

Job summary

PlaceMakers Auckland Frame & Truss is seeking a motivated Customer Services Team Member to support customers, manage administration, and ensure invoices, bookings and requests are handled accurately and efficiently. This busy role requires close collaboration with the administration team, detailers, account managers, production teams and customers to uphold our DIFOT promise.

Key tasks include processing invoices and orders, managing bookings in Sapphire, handling calls and emails, and preparing

Qualifications

• Previous administration or customer service experience.
• Strong computer literacy and confidence learning new systems.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Strong time management and organisational skills.
• Ability to prioritise competing demands and meet deadlines.
• Positive and collaborative approach to teamwork.
• Intermediate Microsoft Excel skills.
• Commitment to delivering outstanding customer experiences every day.

Responsibilities

• Process invoices and customer orders
• Manage job bookings in Sapphire
• Handle customer phone and email enquiries
• Prepare customer documentation and statements
• Support customers and branch teams
• Work with internal teams to deliver on commitments
• Provide admin support and drive process improvements

Skills

Administration experience

Customer service

Microsoft Excel

Communication skills

Time management

Attention to detail

Tools

Sapphire

ERP systems

Job description

PlaceMakers Auckland Frame & Truss is seeking a motivated Customer Services Team Member to support customers, manage administration, and ensure invoices, bookings and requests are handled accurately and efficiently. This busy role requires close collaboration with the administration team, detailers, account managers, production teams and customers to uphold our DIFOT promise.

Key tasks include processing invoices and orders, managing bookings in Sapphire, handling calls and emails, and preparing