Events Admin & Customer Service Specialist (Flexible Hours)

AWF Limited; Porirua; On-site; NZD 45,000 - 66,000; Full time

Job summary

AWF Limited in Petone is seeking a friendly and organised Customer Service & Administrator to join our team. In this varied role, you'll help customers with event needs, prepare invoices, quotes, and bookings, and coordinate orders from showroom to warehouse.

You'll work closely with the team to ensure events run smoothly, manage admin tasks with accuracy, and provide exceptional service both in person and over phone/email. A full NZ driver's licence is advantageous.

Qualifications

• Genuine passion for customer service.
• 3+ years of administration experience.
• Experience preparing invoices, quotes, or bookings.
• Excellent communication skills and a positive attitude.
• Willingness to help across different tasks and departments.
• Ability to multitask and stay organised in a fast-paced environment.
• Team player who can move between office and warehouse as needed.

Responsibilities

• Provide outstanding customer service over the phone, email, and in person.
• Assist customers in showroom with products and event inquiries.
• Create quotes, process bookings, and prepare invoices.
• Coordinate customer orders and hire equipment schedules.
• Liaise with warehouse staff for equipment availability.
• Assist with dishwashing and cleaning equipment to maintain presentation standards.
• Support events delivery to ensure timeliness and smooth operation.

Skills

Customer service

Administration

Invoices & quotes

Bookings & scheduling

Team player

Tools

CRM system

Microsoft Office

Job description

AWF Limited in Petone is seeking a friendly and organised Customer Service & Administrator to join our team. In this varied role, you'll help customers with event needs, prepare invoices, quotes, and bookings, and coordinate orders from showroom to warehouse.

You'll work closely with the team to ensure events run smoothly, manage admin tasks with accuracy, and provide exceptional service both in person and over phone/email. A full NZ driver's licence is advantageous.