Customer Service Team Member - Frame & Truss Auckland

Placemakers; Auckland; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Education fund

Wellbeing program

Learning & development

Inclusive culture

Career opportunities

Job summary

PlaceMakers Auckland Frame & Truss is seeking a motivated Customer Services Team Member to support customers, manage administration, and ensure invoices, bookings and requests are handled accurately and efficiently. This busy role requires close collaboration with the administration team, detailers, account managers, production teams and customers to uphold our DIFOT promise.

Key tasks include processing invoices and orders, managing bookings in Sapphire, handling calls and emails, and preparing

Qualifications

• Previous administration or customer service experience.
• Strong computer literacy and confidence learning new systems.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Strong time management and organisational skills.
• Ability to prioritise competing demands and meet deadlines.
• Positive and collaborative approach to teamwork.
• Intermediate Microsoft Excel skills.
• Commitment to delivering outstanding customer experiences every day.

Responsibilities

• Process invoices and customer orders
• Manage job bookings in Sapphire
• Handle customer phone and email enquiries
• Prepare customer documentation and statements
• Support customers and branch teams
• Work with internal teams to deliver on commitments
• Provide admin support and drive process improvements

Skills

Administration experience

Customer service

Microsoft Excel

Communication skills

Time management

Attention to detail

Tools

Sapphire

ERP systems

Job description

Description

The Role

We're looking for a motivated and customer-focused Customer Services Team Member to join PlaceMakers Auckland Frame & Truss. Reporting to the Customer Services Team Leader, you'll play a key role in supporting customers, managing administration processes, and ensuring invoices, bookings, and customer requests are handled accurately and efficiently. This is a busy and varied role where no two days are the same. You'll work closely with our administration team, detailers, account managers, production teams, and customers to help deliver on our commitment to outstanding service and our DIFOT (Delivered in Full, On Time) promise.

• Process invoices and customer orders
• Manage job bookings in Sapphire
• Handle customer phone and email enquiries
• Prepare customer documentation and statements
• Support customers and branch teams
• Work with internal teams to deliver on commitments
• Provide admin support and drive process improvements

About You

You're highly organised, customer-focused, and enjoy working in a fast-paced environment where attention to detail matters. You thrive on providing great service, building strong relationships, and ensuring tasks are completed accurately and on time. We're looking for someone with:

• Previous administration or customer service experience
• Strong computer literacy and confidence learning new systems
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Strong time management and organisational skillsThe ability to prioritise competing demands and meet deadlines
• A positive and collaborative approach to teamwork
• A proactive mindset with strong problem-solving skills
• Intermediate Microsoft Excel skills
• A commitment to delivering outstanding customer experiences every day

It would be advantageous if you have:

• Experience within a manufacturing or production environment
• Knowledge of accounts receivable processes
• Exposure to invoicing and business administration functions
• Experience working with ERP or production management systems

Why Join Us

At PlaceMakers Frame & Truss, you'll be part of a business that helps build homes and communities across New Zealand. As part of the Fletcher Building Group, you'll have access to career pathways, learning opportunities, and the support of one of New Zealand's largest building products companies.

Our Benefits

• Competitive salary package
• Staff-buying privileges
• Employee Education Fund
• Health & Wellbeing initiatives, including Employee Assistance Programme support
• Ongoing learning and development opportunities
• Inclusive and supportive team culture
• Genuine career opportunities across the wider Fletcher Building Group

Join Us

We value diversity and encourage applications from all backgrounds. Research shows that women and people from underrepresented groups don't always apply for roles unless they meet every requirement. If this opportunity excites you but you don't tick every box, we'd still love to hear from you. Pre-employment checks including references, medical, drug testing and a criminal background check are required, along with the legal right to work in New Zealand indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.