Administration + Customer Service

AWF Limited; Porirua; On-site; NZD 45,000 - 66,000; Full time

Job summary

AWF Limited in Petone is seeking a friendly and organised Customer Service & Administrator to join our team. In this varied role, you'll help customers with event needs, prepare invoices, quotes, and bookings, and coordinate orders from showroom to warehouse.

You'll work closely with the team to ensure events run smoothly, manage admin tasks with accuracy, and provide exceptional service both in person and over phone/email. A full NZ driver's licence is advantageous.

Qualifications

• Genuine passion for customer service.
• 3+ years of administration experience.
• Experience preparing invoices, quotes, or bookings.
• Excellent communication skills and a positive attitude.
• Willingness to help across different tasks and departments.
• Ability to multitask and stay organised in a fast-paced environment.
• Team player who can move between office and warehouse as needed.

Responsibilities

• Provide outstanding customer service over the phone, email, and in person.
• Assist customers in showroom with products and event inquiries.
• Create quotes, process bookings, and prepare invoices.
• Coordinate customer orders and hire equipment schedules.
• Liaise with warehouse staff for equipment availability.
• Assist with dishwashing and cleaning equipment to maintain presentation standards.
• Support events delivery to ensure timeliness and smooth operation.

Skills

Customer service

Administration

Invoices & quotes

Bookings & scheduling

Team player

Tools

CRM system

Microsoft Office

Job description

We're looking for an enthusiastic and organised Customer Service & Administrator to join the team.

No two days are the same in this role. One minute you'll be helping customers select items for an event, the next you'll be preparing invoices, assisting customers in our showroom, or lending a hand in the warehouse to ensure equipment is ready for the next big event.

What you will be doing:

• Providing outstanding customer service over the phone, by email, and in person
• Assisting customers in our showroom with products and event enquiries
• Creating quotes, processing bookings, and preparing invoices
• Coordinating customer orders and hire equipment schedules
• Liaising with warehouse staff for equipment availability
• Assisting with dishwashing and cleaning equipment to maintain high presentation standards
• Working closely with the team to ensure events are delivered smoothly and on time

What we're looking for:

• A genuine passion for customer service
• Strong administration and computer skills - 3+ years' experience required
• Experience preparing invoices, quotes, or bookings
• Excellent communication skills and a positive attitude
• A willingness to roll up your sleeves and help wherever needed
• Ability to multitask and stay organised in a fast-paced environment
• A team player who isn't afraid to jump from the office to the warehouse when required
• A full New Zealand driver's licence is advantageous

Benefits, of joining the team:

• Diverse and rewarding role with plenty of variety
• We understand that life doesn't stop outside of work. Where possible, flexibility around start and finish times can be considered, making this role a great fit for someone balancing family and childcare
• Support the planning and delivery of weddings, functions, and community events.
• Friendly and supportive team environment
• Opportunity to develop skills across customer service, administration, and operations
• No two days are ever the same
• Accrue annual leave and paid stat days

If you're the type of person who enjoys helping customers, keeping things organised, and isn't afraid of a bit of hands-on work, we'd love to hear from you.

To help us maintain a safe and trusted workplace, applicants must be able to pass a pre-employment drug and alcohol screen and have a clean criminal history check.

If you have any questions, please don't hesitate to contact the team at AWF Petone on 04 474 2366. We're always happy to help.