Customer Services & Operations Manager

Star Personnel Ltd; Māngere-Ōtāhuhu; Sur place; NZD 100 000 - 140 000; Plein temps

Résumé du poste

Star Personnel Ltd is recruiting a Customer Services & Operations Manager for a long-established international freight forwarder. You will lead the Customer Services and Operations teams across Import, Export, and Customs, ensuring top-class service and seamless operations.

This hands-on role focuses on staff training, KPI management, and strong carrier relationships to drive client satisfaction. The ideal candidate combines leadership, a hands-on approach, and a client-focused mindset to

Qualifications

• This role demands leadership ability with a hands-on, collaborative style.
• Experience in International Freight Forwarding including import/export and customer services.

Responsabilités

• Lead and manage a team of import, export, and customer service representatives.
• Maintain a hands-on approach to support the team and manage daily operational workflow.
• Build strong relationships with carriers, suppliers, and customers.
• Maintain a sharp focus on client satisfaction and service excellence.
• Monitor operational KPI's and implement improvement strategies.
• Mentor staff, support training, and foster a collaborative team environment.

Description du poste

My client is a long-established International Freight Forwarder with a reputation for providing the highest levels of service to its clients. Combining a strong technology offering with a people-first mentality, this successful freight forwarding and logistics provider continues to expand its presence and service offering throughout the market.

About the Role

As Customer Services & Operations Manager, you will be responsible for managing and guiding the Customer Services and Operational teams across Import, Export, and Customs. You’ll be a hands-on leader, working closely with your staff to ensure they are well trained and focused on providing as seamless a service as possible to provide a first-class experience for our clients.

Key Responsibilities

Lead and manage a team of import, export, and customer service representatives

Maintain a hands-on approach to support the team and manage daily operational workflow

Build strong relationships with carriers, suppliers, and customers

Maintain a sharp focus on client satisfaction and service excellence

Monitor operational KPI's and implement improvement strategies

Mentor staff, support training, and foster a collaborative team environment

About You

This role could suit an up and coming leader looking to make their mark or an established Manager looking to join a company of like minded professionals offering the highest level of service.

You MUST have a broad range of experience in International Freight Forwarding , including import/export and Customer Services / Key Account Management

Be an experienced hands-on leader with a collaborative and approachable style who can roll up their sleeves and get stuck in alongside when needed

Client-focused, with excellent communication and problem-solving abilities

Commitment to operational excellence and providing an outstanding customer experience

Able to balance daily operational demands with long-term strategic priorities